EA FC27 Increased Latency, Ultimate Team Loading Issues and Random Disconnects
Hello EA team and fellow players,
Since yesterday, I have been experiencing several technical issues with EA SPORTS FC 27 on PlayStation 5 using a wired Ethernet connection.
Here is a summary of the problems:
1. Increased latency
According to EA's connection quality reports, my latency has increased from approximately 35–40 ms to 50–70 ms since yesterday. However, my own monitoring of average and 95th-percentile latency against Cloudflare servers shows no change. This makes me wonder whether the issue could be related to EA's infrastructure or network routing.
2. Slow Ultimate Team login
Loading Ultimate Team takes almost a minute. Sometimes, I receive an "Unable to connect to Ultimate Team" error, which returns me to the main menu.
3. Slow Core Play menus
Even after successfully logging in, sometimes only after three attempts, selecting Core Play modes or other menu options takes another minute to load.
4. Player selection problems
When selecting players from the squad list, player enumeration appears to fail while scrolling. This causes long loading times and eventually shows no players found.
5. Random disconnects in Rivals
When I finally manage to enter a Rivals match, the connection sometimes drops unexpectedly in the middle of the game.
Troubleshooting performed:
I have deleted my profile and squad and set everything up again from scratch. Enabled UPnP on the router. Unfortunately, none of these steps has resolved the issues. Since several different parts of the game are affected simultaneously, I suspect there may be an issue with EA's backend services or infrastructure.
Questions for EA:
1. Are there any ongoing outages or service degradations? Could these issues be reflected in your service health monitoring so players can see when a problem has been identified?
2. Have there been any recent changes to European datacenters or network routing, particularly in Helsinki, Amsterdam, or other European locations? I cannot otherwise explain the sudden increase in latency while my external latency monitoring remains unchanged.
3. Are there any known issues affecting Ultimate Team authentication, squad data, player enumeration, or menu content delivery?
I paid for the game expecting its core online features to work reliably. I understand that technical problems can happen, but I believe players deserve transparent communication when services are degraded.
Please investigate these issues and provide an update on the current service status, particularly for European PS5 players.
Thank you for your time. I hope someone from the technical team can look into this.
