Escalate a case

LAMBINAT0R​ 

Support case escalations are not performed via these forums. If you have a case currently in process, we need to ask for your patience until it is attended to. Apologies if you are seeing a delay but this is outside of our control. EA_Barry.

Reposting because I wasn’t assisted on this one, or the last one. The response was not adequate. I’ve been patient but this is beyond a joke. This was raised in week 1 and I’ve had no updates since. 

Hi there,

I’m putting this post out to escalate and draw attention to this ticket.

Case #254667872

I estimate that have not had any contact in over 6 weeks in regards to this matter.

I want it fixed and I want a response confirming that it has been fixed asap.

Ive been reasonable but I’m at my wits end with how there’s been nothing about it. 

I’ve been consistently following up and have been ghosted. This is beyond disappointing.

In what world would you think that you can mark this as solved?

I am the one with the issue which hasn’t been fixed. 

Reposting because I wasn’t assisted on this one, or the last one. The response was not adequate. I’ve been patient but this is beyond a joke. This was raised in week 1 and I’ve had no updates since. The last response I got here was below par. Just help me it’s not that difficult. 

Hi there,

I’m putting this post out to escalate and draw attention to this ticket.

Case #254667872

I estimate that have not had any contact in over 6 weeks in regards to this matter.

I want it fixed and I want a response confirming that it has been fixed asap.

Ive been reasonable but I’m at my wits end with how there’s been nothing about it. 

I’ve been consistently following up and have been ghosted. This is beyond disappointing.