Dear EA SPORTS FC Team,
I am reporting a serious and recurring server issue affecting Clubs / The Grounds players in the Middle East region.
The problem is that Middle East servers are not working properly for Clubs matchmaking in EA SPORTS FC 27. Players in the Middle East are unable to consistently find or connect to Clubs matches through the appropriate regional servers. In many cases, matchmaking fails or does not find a match, while changing to another region/server allows the match to work.
What makes this issue particularly frustrating is that this is not a new problem. The same issue existed in EA SPORTS FC 26, and despite players reporting it throughout the previous game, the problem has carried over into FC 27.
This is extremely disappointing.
Clubs is one of the major game modes in EA SPORTS FC, and players who specifically purchase and play the game for Clubs should not be forced to use servers outside their own region just to find a match. Doing so can result in significantly higher ping, worse gameplay responsiveness, and an overall inferior online experience. EA's own documentation states that The Grounds attempts to place players in an online world that best fits their region and ping location. EA also lists Middle Eastern data centers, including Dubai, Dammam, and Manama, and identifies Clubs as a mode that uses EA game data centers. So the question is very simple: Why are Middle Eastern players still unable to reliably use the appropriate regional servers for Clubs in FC 27 when this problem was already reported in FC 26? At this point, it is difficult for players to feel that Clubs is receiving the same level of attention and technical support as other major game modes. I have already reported this issue during EA SPORTS FC 26, yet the problem has now carried over into the next title. Releasing another game while leaving a known regional server problem unresolved gives the impression that feedback from Clubs players is not being taken seriously. For many players, this is not a minor inconvenience. Clubs is the main reason they play EA SPORTS FC. If the online infrastructure required to play this mode does not work properly in their region, then there is a legitimate reason for players to reconsider purchasing future EA SPORTS FC titles. I strongly request that EA: Investigate the Middle East Clubs matchmaking/data-center routing in FC 27. Verify that Clubs matchmaking is actually utilizing the appropriate Middle East data centers. Investigate why matchmaking fails or cannot consistently find matches when players are located in the Middle East. Compare the behavior with other regions where Clubs matchmaking works normally. Provide a clear acknowledgement that this issue is being investigated rather than treating it as an individual player's connection problem. Ensure that this issue is properly addressed in a future update instead of allowing it to remain unresolved throughout another full game cycle. This issue has already existed across FC 26 and now FC 27. Players should not have to wait for another game release before EA takes this problem seriously. I hope this report reaches the appropriate technical team and that EA provides a meaningful response and a permanent solution. Thank you.
