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1069ef4388216ded's avatar
1069ef4388216ded
Seasoned Newcomer
2 days ago
Solved

FC 27 PS5 – Ultimate Team Unable to Connect to EA Servers for 2 Days

Hi everyone,

I’m experiencing a connection issue with FC 27 on my PS5 and would appreciate some help from the EA team.

Issue:
For the past two days, I have been unable to connect to EA servers when trying to access Ultimate Team in FC 27.

The issue started immediately after I was matched against a PC player in an online match. I was suddenly kicked out of the match, and since then, I have been unable to connect to Ultimate Team.

What makes this issue unusual:

  • FC 27 launches normally on my PS5, but Ultimate Team cannot connect to EA servers.
  • FC 26 works perfectly online on the same console and internet connection.
  • The EA Companion App is working normally.
  • My connection is generally stable, with my usual match ping around 20–23 ms.

Troubleshooting already completed:

I have contacted EA Help multiple times and followed all the troubleshooting steps suggested by their agents, including:

  • Fully closing and restarting the game.
  • Uninstalling and reinstalling FC 27.
  • Clearing the PS5 system cache.
  • Rebuilding the PS5 database.
  • Checking my EA account credentials and linked PSN account.
  • Changing DNS settings to Google DNS (8.8.8.8 and 8.8.4.4).
  • Restoring licenses on my PS5.
  • Restarting the console and testing the connection again.

Unfortunately, none of these steps resolved the issue.

I contacted EA Help several times, but the issue remains unresolved, and I was eventually advised to post on the forums.

My request:

Could an EA community manager or technical team please investigate this issue? I would like to know whether there is a server-side issue, an account/session problem, or another FC 27-specific connection problem.

Since FC 26 and the Companion App are working normally, I would appreciate a proper investigation rather than being asked to repeat the same troubleshooting steps.

Thank you. I hope someone from the EA team can help resolve this issue.

anticheat
connectivity
crashing
downloads
freezing
installation
launching
login issue
missing content
multiplayer
  • EA_Aljo's avatar
    EA_Aljo
    2 days ago

    Hi there. Thanks for reaching out. Try using the web/companion app to delete your squads. Not the players, just the squads. Then, create an empty squad. Next, try logging in again to UT. Let me know if that helps or not.

12 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. Thanks for reaching out. Try using the web/companion app to delete your squads. Not the players, just the squads. Then, create an empty squad. Next, try logging in again to UT. Let me know if that helps or not.

  • Hatersfan19's avatar
    Hatersfan19
    Newcomer
    1 day ago

    Im facing the same issue  from ps5 as well.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Did you try what I suggested in my previous response? If that doesn't work, let me know when you're not able to connect. Is it only when trying to connect to UT or are you not connecting to the main menu when loading into FC 27?

  • 1069ef4388216ded's avatar
    1069ef4388216ded
    Seasoned Newcomer
    22 hours ago

    Hi, I’ve tried all the troubleshooting steps you suggested, but unfortunately, the issue remains the same.

    I also noticed that there might be a connectivity issue between EA servers and my internet service provider.

    When I use my mobile hotspot, I can access Ultimate Team (UT) without any issues. However, when I switch back to my home Wi-Fi (CelcomDigi), I’m unable to access UT.

    I’ve also contacted CelcomDigi, but they were unable to identify the issue. They mentioned that it could be related to the game server having trouble connecting through their network.

    Could you please investigate this further? It seems like the issue might be related to the connection between EA servers and CelcomDigi rather than my PS5 or game settings.

  • CRlZR's avatar
    CRlZR
    Newcomer
    21 hours ago

    I have tried the exact same thing, I’m in Xbox, tried your solution, still not working.

  • CRlZR's avatar
    CRlZR
    Newcomer
    21 hours ago

    The issue is when I am “creating game session” the error message is “there was an error creating your game session please try again”

  • iwsgtnmtJJ's avatar
    iwsgtnmtJJ
    Seasoned Newcomer
    18 hours ago

    I'm on PS5 and facing this exact issue. It's now Day 3 of not being able to connect to EA's servers. I play on wired (Ethernet) connection but cannot get access to the servers. It's the same after I switch to wireless or mobile hotspot. All recommended troubleshooting methods have been attempted to no avail. DNS, Nat, IP Address, hard reset, uninstalling and reinstalling the game. 

  • hefster8's avatar
    hefster8
    Newcomer
    18 hours ago

    same. cant connect to ea server error for the past 2 days. using celcomdigi as well. 

  • 1069ef4388216ded's avatar
    1069ef4388216ded
    Seasoned Newcomer
    17 hours ago

    Hi, I’ve tried all the troubleshooting steps you suggested, but unfortunately, the issue remains the same.

    I also noticed that there might be a connectivity issue between EA servers and my internet service provider.

    When I use my mobile hotspot, I can access Ultimate Team (UT) without any issues. However, when I switch back to my home Wi-Fi (CelcomDigi), I’m unable to access UT.

    I’ve also contacted CelcomDigi, but they were unable to identify the issue. They mentioned that it could be related to the game server having trouble connecting through their network.

    Could you please investigate this further? It seems like the issue might be related to the connection between EA servers and CelcomDigi rather than my PS5 or game settings.EA_Aljo​ 

  • DJJenkins6's avatar
    DJJenkins6
    Newcomer
    12 hours ago

    Hi, 

    i have also tried the steps plus deleting the game and reinstalling and i am still seeing the same effects. It allows me to connect to EA servers but not connect to ultimate team. I am held at a waiting screen then after a couple of minutes the promo screen pops up and before it gets to the continue button to the FUT Hub it crashes and the quote “Connecting to Football ultimate team us not possible at the moment. You will be returned to the main menu. ” loads. 
    If i am honest i have been effected by this for a few days and with objectives currently outstanding that im trying to complete it isnt great. We have 4 hours until the next content and i am going to miss out. I have been effected for days, have deletd the game twice and reinstalled. 

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