Forum Discussion

Newcomer

10 hours ago

About my account

Dear EA customer service It is with great sadness and disappointment that I report this to you。My account has no penalty record and no illegal operations, but it has been banned.I want to retrieve m...

android

EA_Lanna

Community Manager

9 hours ago

Hi BALE11RM11,

BALE11RM11 wrote:
I need you to help me find out the reason and help me recover my account

I'm afraid we won't know the nature of your ban here on the EA Forums. Our Terms of Service would. You did the best thing by reaching out to them.

BALE11RM11 wrote:
I submitted the case twice but could not find the case record

Cases you've submitted should appear in your 'My Cases' page on EA Help. You do need to be logged in while on the EA Help for the cases connected to your EA account to populate.

- EA_Lanna