Forum Discussion

New Novice

27 days ago

Solved

Appeal the ban

Hello FC Mobile, I hope this message finds you well. I've been trying to reach out to you regarding the suspension of my account. I've not received any response to my previous tickets, and I'm getti...

android

crashing

freezing

EA_Lanna
26 days ago
Hi gwuud8t4056t,

I'm sorry you haven't heard back on your case yet. I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.

Our Terms of Service team can. There are certain steps for mobile players to send in an appeal. Could you double-check if these were the steps you followed to send in your ban appeal case?

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

26 days ago

Hi gwuud8t4056t,

I'm sorry you haven't heard back on your case yet. I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.

Our Terms of Service team can. There are certain steps for mobile players to send in an appeal. Could you double-check if these were the steps you followed to send in your ban appeal case?

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.