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8301412910275543's avatar
8301412910275543
Rising Newcomer
6 days ago

EA ACCOUNT NOT WORKING

Hello EA Help,

I’m having trouble logging in to my real FC Mobile account. Every time I try, it shows “login failed” and I can’t access my account.I’m sure I’m using the correct account details, but the problem still continues. Please check my account and help me fix this issue as soon as possible.

My account details:

Game: FC Mobile

Username: dr.moon

Platform: ios

EA ID:removed

Player ID:removed]

Email: [edit: email address removed]

Please let me know if you need any more information from my side. I would really appreciate your help in restoring access to my account.

Thank you.

crashing
freezing
ios

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi there, Thanks for reaching out. I’ve removed some personal account details from your post for privacy. Please don’t share your UserID publicly on the forums.

    From what you described, especially if this is happening on the FC Mobile Webstore, it usually means the Webstore is signed into an EA Account that is not the same account linked to your FC Mobile progress.

    Please try these steps:

    1. Open the Webstore in a new private/incognito browser tab.
    2. Sign in manually, and double-check the email/login details instead of using saved autofill details.
    3. Make sure your current FC mobile account is linked to EA account and that you use your EA account login details 
    4. Clear your browser cookies/cache, then sign into the Webstore again with the same EA Account linked in-game.

     

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