EA not react to my cases in 3 weeks. The worst customer service ever

I have submitted 7 cases according to the one week ban of my account. EA hasnt reacted to any single case in 3 weeks.  I have never experienced such bad customer service in my life in Europe.  I just want to communicate with EA about why my account was banned for one week.  I think my username has offended some people so EA banned my account for a week because of my username. But could you please confirm it for me because im still waiting for your answer.   I just want to let you know that EA has violated EU consumer protection law.  I could hire a dispute settlement body to communicate with EA for fee because EU demands companies to pay for dispute settlement bodies like 100 euro for one single case. Im going to use this opportunity because EA avoids any communication with the customer since you do not want to communicate.