Forum Discussion

cskiu5nenbuq's avatar
cskiu5nenbuq
Rising Newcomer
2 days ago

ERROR

Subject: Cannot login and access PvP modes without VPN (UN45-CAAW)

Message:

Hello EA Support,

Since yesterday, I cannot properly connect to EA SPORTS FC Mobile without using a VPN.

Without VPN:

I cannot log in to the game sometimes.

If I manage to enter the game, all PvP modes (Head to Head, VS Attack, Manager Mode) fail with "Matchmaking Failed".

I also receive error code UN45-CAAW.

With VPN:

I can log in normally.

PvP matchmaking works.

However, the ping becomes very high (yellow/red).

I have already tried:

Restarting my phone.

Restarting my Wi-Fi router.

Clearing cache.

Reinstalling the game.

Another important detail:

The issue happens only without VPN.

VPN changes the connection route and allows the game to connect.

Please investigate my account connection and server routing.

Player ID: (CM edit – Removed the UID to help protect your privacy. Please don't share it publicly )

android
crashing
freezing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi. Welcome to our forums. Thanks for providing everything you have already tried.
    Because FC Mobile works when you enable a VPN, but login and all PvP modes fail on your normal connection, this appears more likely to be related to the route between your internet provider and the FC Mobile services rather than the game installation itself.

    Please disable the VPN, turn off Wi-Fi, and try launching the game using mobile data only. Then test one PvP mode.

    You can also test your phone on a different Wi-Fi connection or a mobile hotspot without using a VPN. If mobile data or another Wi-Fi connection works, the issue is likely associated with your normal ISP connection or routing.

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