Extra Time Event Error – Bug Ongoing for Over 1 Year

Hello EA Support and FC Mobile Community,

I have been experiencing a serious issue in FC Mobile for over a year now. Every time I try to access the **Extra Time** event, I receive this error message:

> "Sorry, something went wrong. Please try again later."

This happens **every single time**, and it makes it impossible for me to participate in that event. The issue has persisted for over 12 months, despite all of the following:

- Reinstalling the app
- Changing networks (Wi-Fi / mobile data)
- Trying different devices
- Clearing cache and app data
- Switching the language to English
- Logging out and back into my EA account

I even created a **new EA account** and tested it on the same device — and the event worked fine. This proves that the problem is **account-specific**, not device- or network-related.

It seems like my Extra Time event progress is glitched or corrupted, and I cannot claim any rewards or open the event at all.

📌 Please escalate this issue to the technical team and help me either:
- Reset the Extra Time event data on my account  
- Or fix the bug so I can finally access the event like everyone else

I really enjoy FC Mobile and want to continue playing fairly.

Thank you in advance.

📍 EA ID / Username: mentalyolll
📱 Device: [ıphone 14 pro max