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i437uks3ka4d's avatar
i437uks3ka4d
Seasoned Newcomer
7 days ago

Re: Laurent Blanc - Rank up exchange and compensation

There was a glitch in FC Mobile where the Blanc card appeared in the Star Shards Token exchange. I personally bought the Blanc card using my Star Shards Tokens, but later my card was removed by FC Mobile. However, I did not receive any return compensation such as Star Shards Tokens, Rank Up Points, or Draft Vouchers. This made me very disappointed.

Players who bought the card using Star Shards Tokens later received compensation, but I still did not receive any Rank Up Points, Draft Vouchers, or Star Shards Tokens in return.

I spend a lot of money on FC Mobile and play the game regularly, yet FC Mobile did not give me anything. Not only that, but why didn’t EA FC Mobile give anything to the players who did not buy the card either? The players who bought it received 5 Draft Vouchers, Rank Up Points, and other extra rewards. However, not every player even ranked up the Blanc card, yet they still received Rank Up Points. This is a very unfair and disappointing side of FC Mobile that I have noticed.

I truly love FC Mobile. I do not have a lot of money, but I still spend a decent amount on the game. In my free time after work, I mostly play FC Mobile.

Anyway, FC Mobile, I hope you will provide me with my compensation in the form of Rank Up Points, Star Shards, and Draft Voucher

My Fc Mobile Game UID : *snip*

(CM: Edited to remove User ID. Keep it secret, keep it safe! 🧙‍♂️)

 

16 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hi i437uks3ka4d​,

    I've merged your post into this thread with other reports. Here is the latest:

    EA_Lanna wrote:

    If you claimed Blanc during the Star Signings, then you are eligible for the make-good.

    Send a DM to EA_Pulsar​ titled 'FCM - Missing Make-good for Blanc Glitch' with your UID, screenshot, and Device Info, and I'll pass it on to the team looking into this. 

    Please don't share your UID in the thread to keep it safe. We'll edit those out to protect your info. 

    If you're eligible, follow those steps I shared. 

    - EA_Lanna

  • i437uks3ka4d's avatar
    i437uks3ka4d
    Seasoned Newcomer
    7 days ago

    I am sending messages to you, but they are not being sent.

  • qcwvebrntm's avatar
    qcwvebrntm
    New Rookie
    6 days ago

    EA_Lanna​ 

    I wanted to ask how long it will take for the compensation to arrive after I messaged you privately. I've been waiting for a really long time.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hey qcwvebrntm​,

    I've passed it on, but I don't have a timeframe for when I'll hear back. I'll hit you up if that changes. 

    - EA_Lanna

  • qcwvebrntm's avatar
    qcwvebrntm
    New Rookie
    6 days ago

    Okay, I'll wait for your reply. I hope I won't miss this opportunity.

  • i437uks3ka4d's avatar
    i437uks3ka4d
    Seasoned Newcomer
    6 days ago

    You told me to send you a message in DM, and I did. After that, you asked for my UID and device information in DM, and I provided those as well. But since then, I haven’t received any reply. My problem is still not solved, and I have been waiting for a long time.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hi i437uks3ka4d​,

    Sorry, I can't always get back to DM's (I get a lot of them), but I did see your reply, and I have passed on your information as well. 

    I haven't heard back on it yet, but when we do, we'll loop back in with you.

    - EA_Lanna

  • qcwvebrntm's avatar
    qcwvebrntm
    New Rookie
    2 days ago

    EA_Lanna​ 

    Could you please reply to me? If EA doesn't intend to address this, please let me know directly. I don't want to wait any longer.

    It's something I'm entitled to, but I've been waiting for over a week. They could have handled it much faster.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi qcwvebrntm​,

    I totally understand you've been waiting a while and want an update, but as I mentioned earlier, there are no updates to share right now. Staff on the EA Forums, like myself, don't control how quickly reviews move. We can't investigate these things or grant content ourselves, but we've made sure your info is with the team that can. Please, be patient while they look into things. 

    Please also know, I won't be around for the next while after today, but my teammate EA_Pulsar​ is up to speed on things. As soon as we have more information, EA_Pulsar will let you know. 

    - EA_Lanna

  • qcwvebrntm's avatar
    qcwvebrntm
    New Rookie
    2 days ago

    EA_Lanna​  EA_Pulsar​

    I don't need to know the progress; I just want to know if they intend to deal with this, or if they don't intend to deal with it at all, so I can decide whether to continue to hold onto hope.

     

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