Gems gone but no player

Hey fc mobile your game is really good i appreciate you guys for the work you have done for your game but I just faced one bug i opend a 15k gems pack it took my 15k gems but no player in return i opend a 15k gems pack! And i really need a tradable player it was a 107-113 traceable pack i really need that player heres my id name: Arcturuxx here is my uid: [removed]

I need this glitch fixed and get a tradable player as soon as possible