league gems

Hey atqia027khzp​, 

When content is missing, we recommend these few steps:

• Restart the game and your device
  • Fully close the app, then reopen it.
  • If that doesn’t help, restart your phone or tablet and try again.
• Check your internet connection
  • Use a stable Wi-Fi or mobile data connection.
  • Test another app or website to make sure the internet is working.
• Check your store purchase history
  • Open Google Play or the App Store and look for the order.
  • If there’s no record of the purchase, the payment likely didn’t go through.
  • If it shows as pending, processing, declined, or unpaid, it’s usually an issue with the store or payment method.
• Check device date, time and region
  • Make sure date, time and time zone are correct (preferably set automatically).
  • Check that your region / country matches the one used in your store account.
• Wait a short while
  • Most purchases arrive within a few minutes, but sometimes they can take a bit longer to be processed by the store.

Could you give those steps a try please?

- EA_Lanna

I have done all of these, it's not a purchase it's the 10000 weekly league gems that I haven't received this time.

Hey atqia027khzp​, just checking in! Did you get sorted after touching base with our support team?

Hi atqia027khzp​, It looks like things have gone quiet here, so I'll close this thread for now. I hope you were able to get sorted with the support team. If you have new questions, please feel free to start a new thread.