Forum Discussion
1 Reply
- EA_Lanna2 hours ago
Community Manager
Hey atqia027khzp,
When content is missing, we recommend these few steps:
- Restart the game and your device
- Fully close the app, then reopen it.
- If that doesn’t help, restart your phone or tablet and try again.
- Check your internet connection
- Use a stable Wi-Fi or mobile data connection.
- Test another app or website to make sure the internet is working.
- Check your store purchase history
- Open Google Play or the App Store and look for the order.
- If there’s no record of the purchase, the payment likely didn’t go through.
- If it shows as pending, processing, declined, or unpaid, it’s usually an issue with the store or payment method.
- Check device date, time and region
- Make sure date, time and time zone are correct (preferably set automatically).
- Check that your region / country matches the one used in your store account.
- Wait a short while
- Most purchases arrive within a few minutes, but sometimes they can take a bit longer to be processed by the store.
Could you give those steps a try please?
- EA_Lanna
- Restart the game and your device
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Community Manager
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