Forum Discussion

dbonez2025

Newcomer

21 hours ago

Money back

I bought FC points from the monthly streak stuff at the *150fc points* part...but I was debited

android

crashing

EA_mplsnow

Community Manager

20 hours ago

Hey dbonez2025,

Sorry to hear that you haven't received the points you purchased.

Have you restarted your game since purchasing the points? It might take a day for the purchase to be processed and the points to be deposited.

If it's been more than a day and the points are still missing, you'll need to contact live support and have them take a look with you. Unfortunately, we're unable to discuss or access account details here on the forums, so please take a look at this page for more information. To get in touch with support, scroll to the Contact Us button at the bottom of the page and answer the NextStep bot's questions as prompted to be redirected to support. If you're receiving pushback from the NextStep bot, feel free to use this forum instead.

Let us know how it goes, thanks!