Forum Discussion

Seasoned Newcomer

3 days ago

Solved

PremInw

Subject: Appeal for Account Suspension – UserID: *snip* Dear EA Support Team, I am writing to formally appeal the suspension of my account. I recently attempted to log in and received the error co...

android

EA_Lanna
3 days ago
Hi zxmqeayp23f4,

I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.

Our Terms of Service team can. There are certain steps for mobile players to send in an appeal. Could you double-check if these were the steps you followed to send in your ban appeal case?

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

3 days ago

Hi zxmqeayp23f4,

I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.

Our Terms of Service team can. There are certain steps for mobile players to send in an appeal. Could you double-check if these were the steps you followed to send in your ban appeal case?

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.