PremInw
Subject: Appeal for Account Suspension – UserID: *snip*
Dear EA Support Team,
I am writing to formally appeal the suspension of my account. I recently attempted to log in and received the error code 0x00002710, along with a message stating that my account has been temporarily banned.
I would like to clarify that I have never used any unauthorized third-party tools, cheats, exploits, or modifications. I always play the game normally and follow EA’s Terms of Service. Therefore, I believe this suspension may have been triggered by a system misunderstanding or automated detection error.
Please kindly review my account again. I am fully willing to cooperate and provide any additional information required. This game is important to me, and I hope my account can be reinstated as soon as possible.
Thank you for your time and assistance.
Best regards,
(PremInw / IGN)
(CM: Edited to remove User ID. Keep it secret, keep it safe! 🧙♂️)
Hi zxmqeayp23f4,
I wish I could look into this for you, but we can't investigate ban appeals through the EA forums.
Our Terms of Service team can. There are certain steps for mobile players to send in an appeal. Could you double-check if these were the steps you followed to send in your ban appeal case?
If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.
- Open the webform.
- Fill out the form with as much detail as possible.
- Select Submit.
- Then select Email us.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
- EA_Lanna
