Forum Discussion

6i7zp69khvij's avatar
6i7zp69khvij
Newcomer
3 months ago

Purchase not delivered

 

Hello, I purchased a pair of boots for $0.39, but I haven't received anything. Also, my Google account has lost some dollars. Please resolve this issue as soon as possible.

My FIFA account:  removed

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there, and thanks for reaching out to us on the forums. If you’re having trouble with a purchase, please follow the steps in the guide in our Info Hub section — it explains all the actions you can try in this situation.

    Missing or Failed Purchases