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r9o6yg5wtv19's avatar
r9o6yg5wtv19
Newcomer
3 months ago

Unable to matchmaking using Wi-Fi or Routers data

While using my Wi-Fi data I cannot play multiplayer matches , it say matchmaking failed.while using ISP data it’s starts . Please  my problem.
android
crashing
freezing
ios
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
3 months ago

Hey there! If matchmaking works on mobile data but fails on Wi-Fi, it could be something with your home network/router settings. Try these checks in order:

  • Turn off VPN / Private DNS / Ad-blockers etc.
  • Forget the Wi-Fi network and reconnect.
  • Restart the phone
  • Restart your router (power off 30 seconds, then on).
  • Switch Wi-Fi band: try 5GHz instead of 2.4GHz (or move closer to the router).
  • Change DNS/Toggle IPv6 (common cause):
  • Enable UPnP (if your router has it)
  • Check router security filters.

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