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Gugugagaa2282272's avatar
Gugugagaa2282272
Traveler
2 days ago

Wi-Fi Connection Error 1000

Hello EA Support,

 

I have been experiencing a problem with FC Mobile since November 5, 2026.

 

When I launch the game using Wi-Fi, I get disconnected from my Guest account and the game shows an unknown error [1000]. However, when I use mobile data, the game works normally.

 

On the morning of November 5, everything was working perfectly, including Wi-Fi. The problem started later that day.

 

I would like to know:

 

1. Why does FC Mobile disconnect me from my Guest account?

2. Why does the game work with mobile data but not with Wi-Fi?

3. Is this a server-side issue or a connection problem?

 

My Guest account and team progress are still saved.

 

Please investigate this issue and help me fix it.

 

Thank you.

android
crashing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there! Welcome to our forums.
    Since the game loads fine on mobile data but shows an error on Wi-Fi, our servers and your account are working normally. Mobile data uses a different network route than your home Wi-Fi, which points to a temporary routing issue on your local Wi-Fi connection.

    You can try restarting your Wi-Fi router to help clear up the connection error. Additionally, try switching your network settings to use Google DNS or Cloudflare DNS to see if that helps, and make sure there are no active firewalls on your router that could interfere with your connection.

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