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8 Replies
- EA_QueenBee8 months ago
Community Manager
Hey @ep1kisthename,
Sometimes it can take up to 24 hours for your purchase to show up in game. When did you buy your points? - v9lfdihcy94x5 months agoRising Novice
I bought 2000 fc points on the x2 section for £10 2 days ago and I still haven't received them. Proof of purchase attached along with what I tried to buy.
- EA_Illium5 months ago
EA Staff (Retired)
Hey @v9lfdihcy94x If you are still missing your purchase after 24 hours please reach out to our support .
- v9lfdihcy94x5 months agoRising Novice
I have already done that many times they told me to come on here for help. This is getting ridiculous now it's been 2 and half days since I paid for something without receiving it.
- v9lfdihcy94x4 months agoRising Novice
Did they give you a refund because I haven't had 1, it's hard enough to even get a reply out of them never mind money that they owe us....!!
- @v9lfdihcy94x Are you replying to yourself?
You need to contact customer service and tell them that you have “purchase not received” … do not mention the word bug, if you do then they automatically send you here, it is not a general bug, it is an account issue and only customer service can deal with account issues.
Contact them again, and if you get told to come back here again, then let us know and the team can follow up why you are being provided the wrong advice from the only people who can assist you. - v9lfdihcy94x4 months agoRising Novice
@mendozzamagic @Mendozzamagic : They are still not sorting out my refund, they either send me here or ask for screenshots of my purchase and proof etc that I've sent them multiple times. I've been waiting to get what I bought or my money back for 5-6 days now.
- iip4oqaadqvh2 days agoNewcomer
I have not received my 2k fc coins and it’s been 2 days I have proof and what do I do is fc scamming me btw this is fc mobile
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