EA FC mobile account access blocking/ban appeal

ERROR CODE[0x00102710] My in-game name is No1•txtgardiyan. My EA account was suddenly and inexplicably banned through a normal activity via my brother without my permission. EA Games, please help me! I've been waiting for two days but my account ban hasn't been lifted. 😥😥 Nobody has responded to me. I would be very grateful if you could help me with this. My account is very good; please, I don't want to be banned for using a cheat I didn't use, and I've been playing this game for years. Please, EA Games, help me! My email address is [edit: email address removed]