Forum Discussion

q9i8uoo0qx9l's avatar
q9i8uoo0qx9l
Seasoned Newcomer
3 days ago

Game with a black screen and closing by itself.

Hello, EA Support Team.   I am an active FC Mobile player and I am facing a critical issue that has completely prevented me from accessing the game for about 5 days.   The problem started suddenl...
android
crashing
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
1 day ago

Hi there, and thanks for the detailed report. Sorry to hear you’ve been locked out of the game for several days. To help us investigate this further, could you please share a few additional details about your device and setup? We need: 

  • Device model
  • Android version
  • FC Mobile app version
  • Amount of free storage space available

Could you also let me know if you are using any game booster, battery saver, VPN, or accessibility apps? 

  • q9i8uoo0qx9l's avatar
    q9i8uoo0qx9l
    Seasoned Newcomer
    6 hours ago

    Hello, EA_Pulsar. Thank you for the response.

    Here is the requested information:

    • Device model: Moto G10

    • Android version: Android 11

    • FC Mobile version: latest version available on the Google Play Store

    • Available free storage: approximately 9 GB

    I am not using VPN, root, or modified APKs.

    I also tested the game without optimization apps running, but the problem still happens.

    In addition, a friend of mine has a weaker device with only 32 GB of storage, and FC Mobile works normally on his phone.

    Thank you for your attention, and I hope the team can investigate this issue 🙏⚽

Recent Discussions