Game with a black screen and closing by itself.

Hello, EA Support Team.

I am an active FC Mobile player and I am facing a critical issue that has completely prevented me from accessing the game for about 5 days.

The problem started suddenly: I played normally around 8:20 PM and everything was working correctly. However, when I tried to open the game again at 10:00 PM on the same day, it entered an infinite black screen loop.

After uninstalling and reinstalling the app through the Google Play Store, the issue became even worse: the game no longer gets past the startup screen, closes by itself, and Android immediately displays the message that “the app keeps crashing”.

I have already tried several troubleshooting procedures:

clearing cache and app data;

complete reinstallation;

updating Android System WebView;

updating Google Play Services;

restarting the device;

checking app permissions;

testing on different Wi-Fi and 4G networks.

Nothing solved the issue.

While researching on the official EA forum and FC Mobile communities, I found several recent reports from users experiencing similar crashes after recent game updates, including on different devices.

Everything indicates a possible incompatibility between the current FC Mobile build and certain devices, processors, or Android versions.

I am being heavily affected in my game progress, missing events and daily missions, especially with the UTOTS period approaching.

I kindly ask the technical team to investigate this issue urgently.