Forum Discussion

z6dqur9in89v's avatar
z6dqur9in89v
Rising Newcomer
4 days ago

Game Frozen on Infinite Loading Loop

Hey everyone, I'm having a weird issue with FC Mobile. My game freezes on a black screen right after loading, and the FC loading logo just keeps flashing/looping forever without actually opening the game.
I tried logging into my account on a different phone with the same connection, and it worked perfectly! But on my main phone, it's completely stuck. Any fixes for this?"

CM: Edited title to make the subject of the thread clearer. 

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there. Welcome to our forums.
    Because your account works fine on another device, this points to a localised app issue on your main phone. You could try the steps listed in our mobile troubleshooting guide first to see if they help resolve the loading freeze: 

    Mobile Troubleshooting Guide

    Give those steps a try and let me know if they help you get past the loading screen!

  • I have been experiencing the same issue for more than four days. I have tried every possible troubleshooting method, but nothing has worked.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Is your account linked to save your progress online? If yes, have you also tried reinstalling the game?