Hi I have a big problem with the game I bought the star pass?

Hey there. Have you already tried restarting your device to help synchronize your account? 

Hi yes I did but still I didn’t get the star pass … I bought it again .. can I have the refund or maybe fifa points instead of that cuz I but again because I need it …. I don’t know what to do more I restarted the game I even deleted the game and downloaded back and still nothing and I was forced to buy it again 

Please use the in-game Customer Service tab in the Settings menu to contact the team so they can review your account.