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677pydy0n0ox's avatar
677pydy0n0ox
Newcomer
3 hours ago

Login issues - unable to access my FC Mobile account

Hello EA Support,

I am unable to access my FC Mobile account.

For the past 1.5 days, my game has been stuck on the "Choose Account" screen. The FC Mobile logo keeps spinning indefinitely and never loads into the game.

I have already tried:

- Clearing cache

- Restarting my device

- Reinstalling the game

- Using different internet connections

- Trying to log in on another phone

The same issue occurs on every device, so it appears to be an account-related problem rather than a device or network issue.

My main account is the EA Account with approximately 122 OVR. The game detects both my EA Account and a Google Play account, but selecting either option causes the loading icon to spin forever.

Please investigate my account and help restore access.

B.A.B is my Fc account name

Thank you.

 

*CM: Edited to update thread title to include more context 

connectivity
crashing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hi, and thanks for the report. The team is aware of this issue and is actively investigating it. We appreciate you taking the time to share the information with us, and we’ll provide updates as soon as we have more to share. Here is our main thread you can follow. 

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