Hi, i play FC Mobile and i've been getting this bug every 3/4 matches where the comentators start speaking and the match doesn't start or this other one where the match starts but i get a sort of a "black screen" (attached image). It's really annoying. My device: Realme 7 Pro. Last time it happened: 21:35 (Paraguay, Central Time) I really want to add the video of the first bug but i can't.

@EA_Illium And another one tonight. Now you also owe me daily championship ticket! Your game doesn't allow 3 h2h matches in a row to be played. Sometimes even 2 are impossible!!!

Hi Illium, i usually don't have anything else running while i'm playing, but it happens anyways, it happened again today and i lost a few cups, i gotta restart the game everytime i try to play H2H to make sure i don't get the bug... I tried playing with data, on different networks, etc. but it happens anyways. Thanks for answering.

me pasa lo mismo he intentado todo lo que ustedes dicen y tampoco me funciona.

this is what happens, It's getting very annoying to play like this @EA_Illium

Match Bug - commentators speak and match doesn't load or loads a black screen

26 Replies

Sanyosa
Seasoned Ace
2 years ago
I'm also having this problem. Last night I lost monthly championship because of this. The game freezes and then the error appears. I'm kicked out and the opponent is able to play.
There was a thread about this but I can't find it.
@EA_Illium @mendozzamagic
Can you find the open thread about this, connect the two and follow up with the team?
EA_Illium
Community Manager
2 years ago
Hi @Sanyosa @1u5jlp3futbl

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

Mobile (Android)

Troubleshooting EA mobile games on Android devices

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If this continues would you be able to share the following information in a Private Message?

Player ID:

Device (make/model):

Are you playing on Cell Data or Wifi?

Have you tried another device?

Do you get any error messages?

Cheers,
1u5jlp3futbl
2 years ago
It happened again today, even more times than yesterday. I lost like 30k cups.
1. Player ID: ChuuDoLoona
2. Device: Realme 7 Pro (model RMX2170)
3. I'm playing on WiFi.
4. Yeah i did and i had the same problem from time to time.
5. I don't get any error message, it just freezes and i gotta restart the game.
And just letting y'all know that i usually get this other bug where i get kicked out of the game when i try to change the price of a player i'm buying or trying to sell.
Thank you for answering and taking your time.
Sanyosa
Seasoned Ace
2 years ago
@EA_Illium Troubleshooting was done thousand times and it doesn't help.
Player ID: SANYO
Device (make/model): Samsung Galaxy A30s
Are you playing on Cell Data or Wifi? Wifi but the same is on cell data.
Have you tried another device? No.
Do you get any error messages? After the game stays frozen for a couple of minutes error 0x03000000 appears.
Sanyosa
Seasoned Ace
2 years ago
@EA_Illium Another h2h championsip tonight with the same problem. 2 matches ok and the third froze and gave my opponent an easy win against my AI. So these errors have cost me thousands of gems and I expect to be compesated because you're ignoring it for months.!
Sanyosa
Seasoned Ace
2 years ago
@EA_Illium And another one tonight. So this is 3 monthly championships lost because of your bug. Do you think we play each day and collect monthly tickets so you can steal them from us? I want 3 tickets back to play the tournaments and you need to provide evidence someone is working on this issue.
No wonder you're falling behind other football games and losing players and profit. I won't invest a cent until you fix this.
EA_Illium
Community Manager
2 years ago
HI @Sanyosa @1u5jlp3futbl

Thanks for trying those steps and updating us!

To check do you have anything else running on the device when you go to play?

Also, can you check if playing on a different network helps with this issue?

Thanks!
Sanyosa
Seasoned Ace
2 years ago
@EA_Illium Nothing else. Just FC Mobile. Everything else closed.
Problem is present on wifi and movile network.
It probably has to do with issue you have with cache on android. I clear cache after every second h2h match, but its now showing not to be enough because these matches that froze were the second ones played after opening the app.
1u5jlp3futbl
2 years ago
Hi Illium, i usually don't have anything else running while i'm playing, but it happens anyways, it happened again today and i lost a few cups, i gotta restart the game everytime i try to play H2H to make sure i don't get the bug...
I tried playing with data, on different networks, etc. but it happens anyways.
Thanks for answering.
TutuB18
2 years ago
I have the same black screen problem after starting or before the match starts. I have an iPhone 12 and I tried playing on an Android device, but they both had exactly the same problem