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q9ohud5d45o5's avatar
q9ohud5d45o5
Seasoned Newcomer
4 months ago

Request for Clarification – Account Ban [0x00102710]

Dear EA Support Team,

 

I am receiving a “Banned Account [0x00102710]” error message when attempting to log in to my FC Mobile account. However, I have not received any email or official notification explaining the reason for this action.

 

I would kindly like to request information regarding the reason for the ban, and whether it is temporary or permanent.

 

Additionally, if possible, I respectfully request a re-evaluation of the situation.

 

I would appreciate it if you could review my account and inform me accordingly.

 

Best regards,

2 Replies

  • Per your screenshot - you need to contact the terms of service team via the ea help website - once there you will find links for banned accounts 

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