Forum Discussion
2 Replies
- dzrtr4 months agoSeasoned Veteran
3 things.
1) edit out your UID, you should not be making that public.2) A lot of things could cause game crash so you need to elaborate a bit more on the crash itself, and the consequence/outcome before anyone can help.
3) Not getting rewards for the in-game ads is another problem, so you should separate the two.
- EA_Lanna4 months ago
Community Manager
Hi 4ujh2ski0c2e,
What dzrtr shared there is 100% correct! I've edited out your User ID to help keep it private, and we'll focus on the crashing in this thread. Crashing tends to be a technical issue, so running through the troubleshooting steps can help sort that out most of the time. What device do you play on? Android or iOS? The steps will differ depending on the device type.
Before troubleshooting, though, I always recommend backing up your game if you haven't already and having your User ID noted down somewhere safe, just in case. This will ensure that if you run into issues logging back in or recovering your game saves, our support team can help.
- EA_Lanna
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