Forum Discussion

4ujh2ski0c2e's avatar
4ujh2ski0c2e
Newcomer
4 months ago

The game crashed in the middle of the match, and i dont get offer from the ads

I played the game and the. This happened

my game id snip

(CM: Edited to remove User ID. Keep it secret, keep it safe! 🧙‍♂️)

2 Replies

  • dzrtr's avatar
    dzrtr
    Seasoned Veteran
    4 months ago

    3 things.

    1) edit out your UID, you should not be making that public.

    2) A lot of things could cause game crash so you need to elaborate a bit more on the crash itself, and the consequence/outcome before anyone can help.

    3) Not getting rewards for the in-game ads is another problem, so you should separate the two.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi 4ujh2ski0c2e

    What dzrtr shared there is 100% correct! I've edited out your User ID to help keep it private, and we'll focus on the crashing in this thread. Crashing tends to be a technical issue, so running through the troubleshooting steps can help sort that out most of the time. What device do you play on? Android or iOS? The steps will differ depending on the device type.

    Before troubleshooting, though, I always recommend backing up your game if you haven't already and having your User ID noted down somewhere safe, just in case. This will ensure that if you run into issues logging back in or recovering your game saves, our support team can help.

    - EA_Lanna

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