Urgent: Game Crashing, Black Screen & Freezing Issues Despite Compatible Device

Dear FC Mobile Support Team,

I’ve been a loyal and long-time player of FC Mobile, actively playing for over 3–4 years now. I truly enjoy the game and have always supported it, but lately, the experience has become incredibly frustrating. The game constantly crashes, gets stuck on a black screen, or freezes completely during gameplay—making it impossible to enjoy.

I’ve reached out to your customer support multiple times, and while I appreciate the responses, the troubleshoot steps provided have not worked at all. The issue continues without any improvement.

Here’s the important part:
👉 My device meets all the minimum system requirements for the game.
📱 Device: Xiaomi Redmi S2
⚙️ OS Version: Android 9.0
🧠 Processor: Qualcomm Snapdragon 625, 2.02 GHz

It’s honestly strange that such severe issues are occurring despite meeting your technical standards. As a dedicated and old player, I request you to escalate this to your technical or development team directly. This isn’t a one-time bug—it’s a consistent problem that needs real attention.

Please don’t let a loyal player’s experience be ruined after years of dedication. Hoping for a proper fix soon.

Sincerely,
[A Concerned FC Mobile Player]