Madden 24 Game Crashing Xbox Series XHi! I've been dealing with this ongoing issue since the launch of Madden 24 on Xbox series X. Every game I load into on Madden will result in my Xbox crashing. Since the 2 weeks it's been since Madden 24 released, I've gotten ahold of various customer service representatives on Microsoft support and have tried all troubleshooting methods including a factory reset and the problem persists at the same rate. I spent $100 to get the game early and have yet to complete a full game of MUT. This is incredibly frustrating and unfair as I have not gotten what I paid for. I would greatly appreciate some help from someone inside EA. Thank you!

Bro there’s literally thousands of posts spanning 3 years of this s. It’s a game issue. Why would it span multiple versions if it’s a system issue? Wouldn’t make sense to only hit madden

Hey I am having the same issue, Madden crashes during franchise mode.Also when I play my season games some how all my starters get benched and my backups are in? Can you please advise?

@awyatt55 Good luck! EA says it's console issue when it's completely the game.

Hey @7x7ais49a this is generally an Xbox related issue and most often hardware based. Have Xbox support mentioned anything about a repair? Darko

It is not a hardware issue. The only game that crashes for me every single time is Madden. Been happening since Madden 23. Its absolutely disgraceful. You claim hardware but that would mean you assume thousands of xbox series X are broken? interesting theory LMAO. CONTACT THE DEVS AND GET THEM TO FIX IT. IT CLEARLY IS A MADDEN ISSUE.

Madden 24 Game Crashing Xbox Series X

22 Replies

EA_Darko
Community Manager
2 years ago
Hey @7x7ais49a this is generally an Xbox related issue and most often hardware based. Have Xbox support mentioned anything about a repair?

Darko
mccusk27
2 years ago
It is not a hardware issue. The only game that crashes for me every single time is Madden. Been happening since Madden 23. Its absolutely disgraceful. You claim hardware but that would mean you assume thousands of xbox series X are broken? interesting theory LMAO. CONTACT THE DEVS AND GET THEM TO FIX IT. IT CLEARLY IS A MADDEN ISSUE.
EA_Darko
Community Manager
2 years ago
If this was a game issue @mccusk27 we'd be seeing posts and contacts about this. That we are not points to a system issue. It can happen that only one game causes you issues, for me it was a recent COD that crashes mine and I had to send it back to Xbox to repair. Once they did the issue disappeared.

Darko
mccusk27
2 years ago
Bro there’s literally thousands of posts spanning 3 years of this s. It’s a game issue. Why would it span multiple versions if it’s a system issue? Wouldn’t make sense to only hit madden
TekLemur
2 years ago
I disagree, this is not an Xbox issue. I contacted Microsoft because Madden 24/23 are the ONLY games I play where it crashes my whole system. I went out and bought a brand new Xbox Series X and it still crashed the whole Xbox. I contacted Microsoft a few hours ago to let them know and they said it's on the developer to release an update and there is nothing they can do.
One fix I found is to downgrade the resolution to 1080p and turn off HDR.
I also found out time doesn't matter. You can be in the middle of your first game as soon as you turn the xbox on, and it crashes the whole Xbox. It's only games, training, and challenges that crashed for me. I do not play online.
It first occurred back on the last release of Madden 23. So maybe something was carried over or copied from 23. Also if it helps, I noticed the NAT goes unavailable when it turns back on so you have to restart the xbox in order to reset that. Microsoft says it's a security thing on their end for that, but the crashing is on the developer.
I played Cyberpunk for 7 hours with no overheating issues and an older title Ark Survival Evolved was played for 10 hours all in one sitting. I thought maybe it was series x games having the issue but this ruled that out after a few more games were played with no crashing.
Let me know if you need more troubleshooting done. I would be happy to help get thos resolved.
TekLemur
2 years ago
Also, Microsoft said they will not do warranty work for something that is not hardware related. I spent 4 hours on with them troubleshooting and sharing data. They are 100% certain it's on EA and is not on them. I used a brand new Xbox and it still did it. I will swap it tomorrow with another Xbox and report back in 24 hours. If this still crashes my system, this is on EA.
EA_Darko
Community Manager
2 years ago
Hey all, if a game issue then it would affect lots of people. That it is not points to a console issue. I had the issue with a single game, Xbox took my console back and I got a new one and never has the issue again.

The best thing to do is to look through Xbox support troubleshooting and try the suggestions.

Darko
TekLemur
2 years ago
@EA_Darko Hey, Microsoft gave me a brand new Xbox again today (second one now) and the game just crashed again. That's 2 xbox series x consoles in 2 days and 3 xbox series x consoles in 1 month. Madden 23 and Madden 24 are the only games doing this.
EA_Darko
Community Manager
2 years ago
That's a strange one @TekLemur, did you bring the console into an Xbox store where they replaced it?

Have you tried your copy of the game in a friend's console?

Darko
TekLemur
2 years ago
No, this was all done via online with Xbox and shipping the console. This is a digital edition of the game not a physical copy.