Madden NFL 24 Crashing Xbox Series X/S

Product: Madden NFL 24
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? NexusJD
Date/time issue occurred 8/15/23 11-12 pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Online head to head
Summarize your bug It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to the Xbox dashboard. I have done all the steps provided by EA support, Xbox Support, even other sources and not a single one has a fix for it. It is on the development team to get a patch for this because if this is gonna continue a lot of people will not play this game because it is a game issue for the whole Madden community… PLSSSSS REPORT THIS TO THE DEVELOPMENT TEAM WE ARE TRYING TO ACTUALLY GIVE THIS MADDEN ITS FINAL SHOT FOR REDEMPTION
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? IDK but it has to do with optimization more than likely bc it does it in every mode
What happens when the bug occurs? Stutters, Freezes whole screen, then crashes to the Xbox dashboard
What do you expect to see? A fix and communication about it being fixed and what caused it
PS4 Crash Reporting: Please copy the text you put in the crash report here. -
What is the AMD or Nvidia Model Number of your graphics card? -
Enter RAM memory size in GB -

‌

Fix

I couldn’t wait to to see if the all mighty dashboard crash on series X has been fixed that has plagued us since 2021. Nope it’s still here and crashing and randomly as it has for the past 3 years. Completely ridiculous and inexcusable.  

It’s really saddening bc I haven’t been able to complete a game since the last 2 months of last years game to now and I love madden but man this just hurts my soul bc I was actually impressed with this madden just sucks a really loyal user and fan can’t play it…

Product: Madden NFL 24
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? NexusJD
Date/time issue occurred 8/15/23 - Present
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Online head to head
Summarize your bug It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to the Xbox dashboard. I have done all the steps provided by EA support, Xbox Support, even other sources and not a single one has a fix for it. It is on the development team to get a patch for this because if this is gonna continue a lot of people will not play this game because it is a game issue for the whole Madden community… PLSSSSS REPORT THIS TO THE DEVELOPMENT TEAM WE ARE TRYING TO ACTUALLY GIVE THIS MADDEN ITS FINAL SHOT FOR REDEMPTION.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It only happens during a game on any mode so I have no idea
What happens when the bug occurs? Stutters, Freezes Mid action of a play, Crashes to Xbox Dashboard
What do you expect to see? A fix and communication on why it has been happening since last year
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB

‌

Man I’m begging @ this point

[Requesting Information]

Hi Everyone, 

Thanks for letting us know what you are running into with Madden 24, If you are still seeing the game crash on Series X|S try the following steps:

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Play from the Console internal SSD versus an external drive
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

If you continue seeing crashes please let us know the following if you have not. 

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Does this happen in a specific game mode or on a specific screen?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!

[Update]

Hey Madden Community!

If you are running into crashing on a Series X can you let us know which Graphics mode you have Madden NFL 24 set to, and if switching the graphics option prevents this from happening? 

Thanks!

Absolutely unacceptable as I have been in contact with Xbox support and they said it’s a game issue…

I have already done all those and other options given since last year and nothing works we just need an update patch for it 

y’all are so bad at support

Thats disappointing.... I got EA Play Pro on PC but a mixture of performance and a painful auction house had me check if this was still an issue. With the split of teams and economies between One and the series consoles it makes old-gen even more unviable to play on. Really disappointing that this has been addressed since THE VERY FIRST NEXT-GEN MADDEN.... This issue isnt a "console degradation overtime" as I had this issue on a brand new Series-X... At this point I'm just insane assuming this would get fixed, best of luck EA thanks for the years unless a crossplatform marketplace comes to PC this will probably be my last one. And all of your "fixes" never work recommending them is just insulting, no other game crashes on my console just yours.