Madden 25 Bug, tells me I have the Trial when I bought the deluxe bundle

I’ll say this is happening to me too on the free play weekend, but Microsoft store says I own it still and I click launch the game and it seems to be fine, but I just had to confirm my identity through email because of it as well as other irregular sign on screens.

I've purchased the full game, a LONG time ago. 

Yet ever since yesterday when I start the game I get this "you're using the Madden Trial...upgrade to the full game" message. 

Doesn't stop me from playing the full game. But it's...pretty annoying. 

same as above have tried

Gamertag: Clubber Lang501

Xbox series X

I have the Game pass. I purchased the Madden 25 standard edition when the pre-sale was going on.

I tried resetting everything, modem, etc. when i turn the game on the only options are to play with free trial or pay for it again. 

Product: Madden NFL 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID? venum2916
Date/time issue occurred All the time
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Superstar
Summarize your bug Every game I play, game will kick me out back to tittle screen anywhere from the first to the fourth quarter. I have tried to play the same game around 8 times now. I have tried pretty much all of the trouble shooting tips to include deleting and redownloading the game. The game also states that I am in a trial mode even though I bought the NCAA/ NFL bundle. At this point I would like information on getting a refund for both of these games. I have PTSD from military and these games are what keeps my mind off of other things and I cannot enjoy them, it is frustrating me worse.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? play the game
What happens when the bug occurs? game shuts off and returns to tittle screen
What do you expect to see? I expect to finish a game

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Every game I play, game will kick me out back to tittle screen anywhere from the first to the fourth quarter. I have tried to play the same game around 8 times now. I have tried pretty much all of the trouble shooting tips to include deleting and redownloading the game. The game also states that I am in a trial mode even though I bought the NCAA/ NFL bundle. At this point I would like information on getting a refund for both of these games. I have PTSD from military and these games are what keeps my mind off of other things and I cannot enjoy them, it is frustrating me worse. I really do not want a fix anymore. I just want to know how to get a refund.

Since the 9.3.24 update, I've been experiencing the game crashing every time I try to play a game in Superstar mode. Today I started experiencing this; I bought the bundle for $150 as well, months ago and today it says that I have the trial all of a sudden. *sigh*

1. Any solution to login to EA Servers? Y can't play to madden 25 on the free trial weekend!!!

Hey Everyone, 

Thanks for letting us know what you're running into with Madden 25. 

For anyone who should have a full copy of Madden 25 and seeing a message, you are on a trail. Can you confirm if you go to the Xbox Store if Madden 25 shows as owned (for the edition you should have) or if you asked to purchase the game? (if possible, please shared a screenshot of how it looks for you)

Thanks!