Forum Discussion
292 Replies
- Anonymous8 years agoAnd if this wasn't bad enough... now the app keeps crashing on me. Three different accounts, all three keep crashing. Dealt with this all last season. If it keeps up, I'm done with EA. Very annoyed
- Anonymous8 years agoI exactly agree. Some compensation is to be needed. Goal was to clear the kickoff players to their highest levels before it ended by refilling stam, the rising stars and power line players with team TOTW players which I can't do because need to save the stam for kickoff tokens until it ends now. I was supposed to buy the legendary bundle and pl/rs bundle. All was a gift while recovering until baby arrives. Nothing back from EA. Nothing. I've been sent the same reset because it's all on auto pilot with them. I've spent so much the last few years let alone time. It's the one thing I do as my getaway for a little while but when you need something you get no help. I've tried four devices, reset all, un installed all, reinstalled, changed the credit cards for them as well too. iPhones, IPad and an LG tablet. So there's nothing else I can do. Already ruining my season. Someone please contact back from EA other than reset options and a case code. All my account numbers are in my first post and I've taken a picture of every rejected transaction.
- Anonymous8 years ago
I have the same issue but with android, madden15 was the only game where I was able to buy cash, last season the glitch appeared and since then I cant buy any cash at all.
I did all the steps you mentioned and still running without the chance to buy cash.
Hope some solution can be found.
Thanks.
- Anonymous8 years agoI contacted Apple by email and they refunded my all-pro special money and everything is working now... however, the app has been crashing at a very high rate now!!
- Anonymous8 years ago@okie_state_fan glad you got something back so far but is your madden cash house working or still no with that? Still can't buy madden cash or even the all pro back promo right now etc. same error for everything. No help on any end. EA hasn't called either. An email with case number and apple the same essentially. When the LG Samsung doesn't work. I thought at first only IOS not nope. Done it all now.
- Anonymous8 years agoOkie_fan
Please share apple support email so we can give it a shot. There is a sweet madden special deal right now but its a shame we can't get it. - EA_Barry8 years ago
Community Manager
@KDSRaiders@Medictattoo@DinkelMeister@okie_state_fan@Zenram_Darkhand
To assist us with our investigation on this, can I ask affected players to please add the following details to this thread:
- Platform: iOS or Android
- User ID: [Edit - Please do not post this publicly. - Admin.]
- Time (including timezone) and date of last attempted purchase e.g 17:35 PST Sept 6th
- Region: country should be specific enough
Thank you.
- Anonymous8 years ago
@EA_Barry wrote:
@KDSRaiders@Medictattoo@DinkelMeister@okie_state_fan@Zenram_Darkhand
To assist us with our investigation on this, can I ask affected players to please add the following details to this thread:
- Platform: iOS or Android
- User ID: How to find your UID
- Time (including timezone) and date of last attempted purchase e.g 17:35 PST Sept 6th
- Region: country should be specific enough
Thank you.
*marked as solution for player visibility
- Platform: iOS
- User ID: [Removed - Admin.]
- Time (including timezone) and date of last attempted purchase: 07:55 CST Sept 7th (twice a day for the last 5-6 days)
- Region: USA
- Anonymous8 years ago
Platform iOS 10.3.3
UID [Removed - Admin.]
8:16 AM Attempted $49.99 purchase.
Whithin the last few days the purchased items have landed. This is a developer coding issue, see below:
https://developer.apple.com/library/content/documentation/NetworkingInternet/Conceptual/StoreKitGuide/Chapters/DeliverProduct.html - Anonymous8 years agoMoline, IL 8:16 Central Thursday Sept 7