Forum Discussion
61 Replies
- EA_Mako4 years ago
Community Manager
Thanks for sharing @ItsPetraWynne, glad to hear you were able to get that working.
We've made some changes to address this that should help most folks, though it looks like some additional work will be needed to get this fixed up for everyone that had claimed it early on, apologies.
If you clear your cache at this point and are seeing the game in the EA app you should be all set, however for those that still only see this in Origin we're hoping to have an additional fix out shortly. Thanks for hanging in there.
- @EA_Mako Cache clearing didn't help, still doesn't show. Oh well, it's not a big problem to reinstall Origin. I hope we will soon get out of the beta phase on EA App so we only need that one.
Soon it'll be a year since this issue was reported here, maybe it's been over a year already in general, still not fixed.
Let that sink in.
- EA_David4 years ago
Community Admin
Hi, can those who grabbed the game as part of the Amazon Prime Day promo check their EA App again now, the game should show up.
As ever with this sort of thing, you might need to restart the app if it's already open.
Thanks. - @EA_David I can confirm, it now shows on the EA App! Thanks for quick fix!
While it sounds like purchases via Amazon have been fixed, it would appear those that purchased via Steam, still have to go through Origin in order to play MELE, though most of my other games can use the EA Desktop App.
Sorry, but as ridiculous. This is exactly why, Origin was never able to compete with Steam, and why EA Desktop never will as well. If you want people to use your digital storefront, it needs to work.
I can't believe they fixed the AMAZON game purchases before STEAM. WTF.
Yup, same. I bought the game on Steam 2 days ago and it shows up in Origin, but it tells me to buy the game again on the EA App. Wtf man?
- @EA_Mako Any updates on a fix coming out? I still have this issue.
Hello David,
I just installed the EA App and I am experiencing the same problem as many other users have described here (MELE not showing). To add to the pain, I had reinstalled the game on Steam a few weeks ago (new PC) and it won't proceed to the main menu unless Origin is installed.
I can see the efforts in creating EA App, but it will be worthless if gamers cannot see, install the game they paid for and be able to play it.
Advise,
About Mass Effect Franchise Discussion
Recent Discussions
- 2 days ago
- 3 days ago