Mass Effect 3, via EA App; Cannot access Online DLC features; CASE NO. 25129279

NOTE: I post this here because EA Live Support explicitly told  me that posting here for ME3 Community Managers was the only way to fix the issue. This after approx. 1.5 hours speaking with 2 different representatives who were as helpful as they reasonably could be. CASE NO. 25129279 was given to me so I could provide reference to that conversation.

I own the 2012 version of ME3 on the EA App. I use it to play the Online/multiplayer game mode.

Upon fresh install, I do not have access to the DLC characters or maps. But the EA App version of the game explicitly is supposed to have access to all DLC, and I have used these DLC features on previous installs.

I request assistance in re-enabling my account's access to these features.

Thank you