I dug around in the ea app logs and found the following:
49 [2023-05-21T07:25:07.238Z] PID: 7324 TID: 12564 ERROR (eax::services::localStorage::logOnError) Operation [reading]: Could not find file or could not create containing folder for category "AQ", file path [C:\Users\dftm1\AppData\Local\Electronic Arts\EA Desktop\AC\production\1f1f2a073e11ec70b3c161c896d4490c5f93a43d4ef318f7f82837ce360473a5\AQ]
55 [2023-05-21T07:25:07.522Z] PID: 7324 TID: 12564 WARN (eax::AchievementManager::queryActiveUserAchievements) Failed to get entitlement store for active user
67 [2023-05-21T07:25:09.647Z] PID: 7324 TID: 1564 WARN (eax::ui::GamesManagerProxy::getGameStatusV2) Found no offer id matching 'OFB-DRGN:109555786' in entitlement list
68 [2023-05-21T07:25:09.648Z] PID: 7324 TID: 1564 WARN (eax::ui::GamesManagerProxy::getGameStatusV2) Found no offer id matching 'OFB-MASS:59468' in entitlement list
91 [2023-05-21T07:25:23.577Z] PID: 7324 TID: 1564 WARN (eax::ui::GamesManagerProxy::getInstallSettings) Could not find entitlement for offer OFB-MASS:59468
92 [2023-05-21T07:25:23.579Z] PID: 7324 TID: 1564 WARN (eax::ui::GamesManagerProxy::getGameStatusV2) Found no offer id matching 'OFB-MASS:59468' in entitlement list
93 [2023-05-21T07:25:23.579Z] PID: 7324 TID: 1564 WARN (eax::ui::GamesManagerProxy::getGameStatusV2) Found no offer id matching 'OFB-MASS:59468' in entitlement list
98 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 12564 INFO (eax::domain::model::content::environmentHelpers::getPathAndArgsLaunchParams) installInfo.executablePath=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe] installFolder=[C:\Program Files\EA Games\Mass Effect 3\]
99 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 12564 INFO (eax::domain::model::content::environmentHelpers::getPathAndArgsLaunchParams) Got exePath=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe] from defaultLauncher.
100 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentInstallStateChanged) Created launchInfo and added it into licenseRequests task for offerId=[OFB-EAST:43287] launchInfo.executable=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe]
101 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 3508 INFO (eax::services::LicenseManager::requestLicense) Requesting license: 71338.
102 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 3508 WARN (eax::services::drm::checkLicense) Invalid license
103 [2023-05-21T07:45:15.205Z] PID: 7324 TID: 3508 INFO (eax::services::LicenseManager::requestLicense) License not found or needs updating: 71338. Requesting new license.
104 [2023-05-21T07:45:15.206Z] PID: 7324 TID: 3508 INFO (eax::services::drm::getMachineHashAlg) Found OOA version: 3.2.4
105 [2023-05-21T07:45:16.049Z] PID: 7324 TID: 3508 WARN (eax::services::drm::requestLegacyLicense) Failed to get license: [100009]
106 [2023-05-21T07:45:16.049Z] PID: 7324 TID: 3508 WARN (eax::services::LicenseManager::requestLicense) Request License FAILED: 71338.
107 [2023-05-21T07:45:18.405Z] PID: 7324 TID: 9936 INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":true,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"elapsed_time":3.3076972},"taxonomy":"taskbar_alert_end","throttleCount":0,"timestamp":"2023-05-21T07:45:18.398","weight":0.0}]
108 [2023-05-21T07:45:20.326Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Handling game launch request (InitialRequest): offerKey.offerId[OFB-EAST:43287], offerId=[], offerKey.externalType=[], contentIds=[], requestOwner=[EA], requestSource=[Client], slug=[]
109 [2023-05-21T07:45:20.326Z] PID: 7324 TID: 12564 ERROR (eax::components::clientLibrary::ClientLauncher::launchRequest) Could not find an entitlement for OfferID=[OFB-EAST:43287], InstallOwner=[1], RequestOwner=[1]
110 [2023-05-21T07:45:20.326Z] PID: 7324 TID: 12564 WARN (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) GamePreLaunchError: [EntitlementNotFound] for offerKey.offerId=[OFB-EAST:43287] Retry Available? [true] Suppress Error Msg? [false]
111 [2023-05-21T07:45:29.675Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientContentCache::handleContentUpdated) Content cache: SYNC COMPLETE
112 [2023-05-21T07:45:29.728Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleEntitlementCacheUpdated) Entitlement info updated. Retrying the game launch for slug=[], offerKey.offerId=[OFB-EAST:43287]...
113 [2023-05-21T07:45:29.728Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Handling game launch request (RetryAfterContentRefresh): offerKey.offerId[OFB-EAST:43287], offerId=[], offerKey.externalType=[], contentIds=[], requestOwner=[EA], requestSource=[Client], slug=[]
114 [2023-05-21T07:45:29.728Z] PID: 7324 TID: 12564 ERROR (eax::components::clientLibrary::ClientLauncher::launchRequest) Could not find an entitlement for OfferID=[OFB-EAST:43287], InstallOwner=[1], RequestOwner=[1]
115 [2023-05-21T07:45:29.728Z] PID: 7324 TID: 12564 WARN (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) GamePreLaunchError: [EntitlementNotFound] for offerKey.offerId=[OFB-EAST:43287] Retry Available? [false] Suppress Error Msg? [false]
116 [2023-05-21T07:45:29.728Z] PID: 7324 TID: 12564 ERROR (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentLaunchRequest) Launch request failed (RetryAfterContentRefresh): Error=[EntitlementNotFound], offerKey.offerId=[OFB-EAST:43287], offerId=[], externalType=[], contentIds=[], requestOwner=[EA], requestSource=[Client], slug=[]
117 [2023-05-21T07:45:29.744Z] PID: 7324 TID: 9936 INFO (eax::services::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"estr":"EntitlementNotFound (retried after content refresh)","id_list":"","offer_id":"OFB-EAST:43287","slug":"","title_launch_redir":"","title_launch_source":"client"},"taxonomy":"game.launch.erro","throttleCount":0,"timestamp":"2023-05-21T07:45:29.728","weight":0.0}]
118 [2023-05-21T07:45:29.863Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientContentCache::handleContentUpdated) Content cache: SYNC COMPLETE
119 [2023-05-21T07:45:29.868Z] PID: 7324 TID: 12564 INFO (eax::domain::model::content::environmentHelpers::getPathAndArgsLaunchParams) installInfo.executablePath=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe] installFolder=[C:\Program Files\EA Games\Mass Effect 3\]
120 [2023-05-21T07:45:29.868Z] PID: 7324 TID: 12564 INFO (eax::domain::model::content::environmentHelpers::getPathAndArgsLaunchParams) Got exePath=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe] from defaultLauncher.
121 [2023-05-21T07:45:29.868Z] PID: 7324 TID: 12564 INFO (eax::components::clientLibrary::ClientLibraryComponent::Impl::handleContentInstallStateChanged) Created launchInfo and added it into licenseRequests task for offerId=[OFB-EAST:43439] launchInfo.executable=[C:\Program Files\EA Games\Mass Effect 3\binaries\Win32\MassEffect3.exe]
122 [2023-05-21T07:45:29.868Z] PID: 7324 TID: 2252 INFO (eax::services::LicenseManager::requestLicense) Requesting license: 71402.
123 [2023-05-21T07:45:29.869Z] PID: 7324 TID: 2252 INFO (eax::services::LicenseManager::requestLicense) Successfully requested license: 71402
you could check if you have the same or similar errors. path to file
C:\Users\USERNAME\AppData\Local\Electronic Arts\EA Desktop\Logs\EADesktop.log