Forum Discussion

Newcomer

21 hours ago

Mass Effect: Andromeda - "You are not allowed to access online features"

Whenever I try to connect online in Mass Effect: Andromeda I see the message "You are not allowed to access online features". I'm able to play other games fine online. I've tried clearing my ea app cache, unlinking and re-linking steam, and changing my dns settings. From what I read on the EA forums this is an issue that only EA support can fix, potentially by removing and re-adding the game to my account. I'd really appreciated any help with this issue, would love to be able to properly play the game I own. Thank you in advance.

EA ID: Jbrizzizzle

Steamid: jrdnltrn

connectivity

me andromeda

steam

1 Reply

holger1405
Hero+
8 hours ago
Jbrizzizzle

Please follow the steps in the OP of this thread.

If deleting EA License Files and clearing Windows temp files don't help, contact support in the way described in the post.

If support is not able to help you tag EA_Shepard in the thread I linked.