Mass Effect: Andromeda missing online access
I'm unable to connect to the online features of Mass Effect: Andromeda, which I purchased on Steam. Whenever I try to connect, I receive the following error message: "You are not allowed to access th...
Forum Discussion
I managed to reach an advisor using a different account, but they claim that there is no activity related to *Mass Effect Andromeda* on my EA account, even though I can clearly see the game in my library. Also, I renewed my EA Play subscription for testing purposes, but I'm still getting the “Missing Online Access” error.
EA_cuervo
Community Manager
Community ManagerHey LovableHarp, what the advisor would do to help you here is check the account for previous entitlements, disable them so there's no conflict, and then you could reinstall the game and get it to work with the current entitlements you have. If they have already checked and there are no other entitlements on the account that might be conflicting with the current game, then please try the workaround I've mentioned in my previous reply:
A standard uninstall through Windows or Steam often leaves these traces behind. The best way to resolve this is to perform a clean wipe of the game files using a tool like Revo Uninstaller, but make sure to back up your local saves first so you don't lose any campaign progress [file location: Documents\BioWare\Mass Effect Andromeda].
Let us know if that helps.
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