Mass Effect: Andromeda missing online access
I'm unable to connect to the online features of Mass Effect: Andromeda, which I purchased on Steam. Whenever I try to connect, I receive the following error message: "You are not allowed to access th...
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No, that didn't help
As holger1405 mentioned above, I need the EA Advisor to regrant entitlement, but I have a feeling I've been banned from EA Help, since I keep getting the message “This issue isn't supported by advisors” no matter which category I choose.
I managed to get into the chat using a different new account, but there they claim they don’t see any activity related to Mass Effect Andromeda on that account, even though I was literally playing the game during the conversation.
If you have logged in with a new account they could not see anything related to Andromeda because the game is bound to your other account.
If you renewed your EA play subscription on your old account, try this:
Clear your temp files:- Press the Windows key and "R" at the same time to open the Run dialog box.
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)
Then:
- Go here and download "Revo Uninstaller. (The freeware version, Portable version works too.)
- Run "Revo Uninstaller" > Uninstall EA app.
- At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Advance" > Browse.
- If "Remaining registration content found" is displayed > Select All > Delete > Next
- When "Remaining Data and Folders" is displayed > Select All > Delete.
- Restart the PC
- Download a new EA app setup exe from here. (Do it even if you already have the installer!)
- Install EA app.
-
repair the game.
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.) - Test the game.
(If you added EA play to your new account you need to deinstall the game and reinstall it on your new account. Any MP progress would be gone. )
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