Forum Discussion

badshotqueen's avatar
4 years ago

ME 1 wont load through launcher but ME 2 and ME 3 do.

Has anyone had this issue or does anyone have a solve for this issue? I was having issues with even getting to the launcher before the most recent patch. After the patch it comes up just fine but for some reason when I try to launch ME 1, the screen dims to black as if it's going to work and then it just goes back to a now frozen launcher. But ME 2 and ME 3 seem to work just fine. 

Any one have any ideas?

6 Replies

  • badshotqueen's avatar
    badshotqueen
    4 years ago

    @puzzlezaddict  Thanks for the reply

    So in the file path you mentioned I don't have any .cfg or .ini folders to move, 

    I bought the game through Steam and re-checked the game file integrity to make sure all files were accounted for.

    Could the config file your referencing be in a different location?

    Thx XD 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @badshotqueen  It's possible the game isn't getting far enough to create the Config folder (and it would be a folder labeled Config, not a file with a .cfg or .ini extension).  What antivirus do you use?  I've read that Sophos is particularly aggressive in blocking the MELE, although I'm not sure whether it distinguishes among the three games.

    In case you do have Sophos, these settings work for the MELE as well as Sims 4, for which they were written:

    https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html/#sophos

    If that's not the issue, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @badshotqueen  Your dxdiag contains some system errors, including for a component of the Windows updater.  While this may or may not have anything to do with your MELE issue, it's still a good idea to address the problem.  Start by running a couple of basic checks on your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates.

    Next, verify the integrity of the MELE files again, this time with your antivirus (still) disabled.  Then try to open ME1.

    If it still doesn't work, try playing in a clean boot:

    https://www.windowscentral.com/how-clean-boot-windows-10

    When you reboot, go through the Task Manager's background processes list and shut down anything not absolutely critical; utilities like MSI Afterburner and RGB software are often still running in a clean boot.  Leave your antivirus disabled too.

  • holger1405's avatar
    holger1405
    Hero+
    4 years ago

    @badshotqueen 

    Additional to @puzzlezaddict 

    There is a newer driver for your Gtx 1060 available. Download it from here.

    Install the graphic driver this way:

    • shut down any not necessary programs in the background. (including your virus scanners real time protection)
    • shut down any and all system monitoring programs and any overlooking tools you might have.

    • Run the installation EXE > CUSTOM mode > preform a clean installation > install only the GPU Driver and the PHYSX software.

    (don't deselect components you need even if the have the same version number, the installation program will de-install them if you do)
    • Reboot > test.

About Mass Effect Franchise Discussion

The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,133 PostsLatest Activity: 6 hours ago