Taibhseban
Please preform the steps in this direction again.
Clear your temp files:
- Press the Windows key and "R" at the same time to open the Run dialog box.
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
(If some files or folders can't be deleted, reboot and try again.)
Then repair the game.
(EA app: My Collection > Click on the three dots on the game cover > Repair)
(Steam: Game Library > Right-click the game > Properties > Local Files > Verify integrity of game files.)
Then remove the local Mass Effect license folder
- Close EA app and Steam completely. (not just minimized in the tray.)
- Press Windows key + R to open the Run dialog box..
- Enter or copy and paste: "%ProgramData%\Electronic Arts\EA Services" (Without the quotes) > hit ENTER.
- Delete the "License" folder.
- Test.
If the the game still don't works you need to get back at an EA adviser in a live chat.
Point the adviser to this post of EA_Shepard if they don't now the issue.
