Forum Discussion

hadarblu's avatar
4 years ago

No download button EA Desktop (PC)

I am trying to download Mass effect legendary edition. Unfortunately, the download button is not shown.  - there are the loading "bubbles" but the data never arrive.  see attached image

7 Replies

  • hadarblu's avatar
    hadarblu
    4 years ago

    No, this is happening just when I want to download Mass Effect Legendary Edition.  - other games have the download button. 

  • holger1405's avatar
    holger1405
    Hero+
    4 years ago

    @hadarblu 

    Can you use Origin instead or do you have EA Play over a MS Game Pass subscription?

    If not try the EA Desktop App recovery:

    Click on the 3 lines in the top left > Help > App recovery.

  • hadarblu's avatar
    hadarblu
    4 years ago

    Hey, 

    Yes, I am trying to download the game through the MS Game Pass subscription. 

    Interestingly enough, I don't see this game in Origin at all. Not as part of the EA Play or for buying.  (see image)

  • holger1405's avatar
    holger1405
    Hero+
    4 years ago

    @hadarblu 

    Origin is not compatible with a MS Game Pass, that's why it is not visible there.

    Did you tried the App recovery?

  • hadarblu's avatar
    hadarblu
    4 years ago

    Unfortunately, App recovery did not help to fix this. 

    I'm still missing the download button.

  • holger1405's avatar
    holger1405
    Hero+
    4 years ago

    @hadarblu 

    • Make sure EA Desktop is closed.
    • Go here and download the "Revo Uninstaller". (The freeware version, Portable version works too.)
    • Run "Revo Uninstaller" > Uninstall "EA Desktop".
    • At the end of the main uninstall, Revo will ask you which cleaning method you want to use. > Select "Moderate" > Browse.
    • If "Remaining registration content found" is displayed > Select All > Delete > Next
    • When "Remaining Data and Folders" is displayed > Select All  > Delete. (Make sure your Game folder is not in the list!)
    • Restart the PC > Get the newest version of EA Desktop from here.
    • Run the EA Desktop installer as Administrator.
    • Test.

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