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Ragnar902's avatar
Ragnar902
Seasoned Newcomer
3 days ago

PC - Mass Effect 3 Online Pass Error

Hi everyone, 

I also have the Online Pass Error Message Problem and cannot access the Multiplayer Part of the game. The single Player DLCs seem all to work.

"An online pass is required to access online features of the game."

I bought the standard game edition with all DLCs originally on my Origin Account. My first online Pass Error was fixed by the support. After the transition to the EA App it happened again and the support fixed it again. Last year I got the problem the third time and after two weeks of writing emails with the EA Support and chatting with the Live Chat Service, I gave up.

 So new try:

I did the following steps by @ EA_Shepard:

  • Repaired Mass Effect 3
  • Delete License Files
  • Delete Windows Temp Files
  • Uninstall EA APP and ME 3 with revo setup
  • DELETE and Reinstall EA APP and ME 3 several times

I really hope I get access back to the Multiplayer. 

Thanks!

 

 

ea app
mass effect 3
multiplayer
pc
technical issues

4 Replies

  • Ragnar902's avatar
    Ragnar902
    Seasoned Newcomer
    2 days ago

    Hi again,

    sadly nothing worked so far. @ EA_Shepard found nothing wrong with my Account. Never had EA Play and no second account or external access (to my knowledge).

    Maybe someone finds something wrong in the dxdiag?

    When nothing helps I will try a clean, new win 11 installation to reset everything.

    Have all a good day

  • holger1405's avatar
    holger1405
    Hero+
    2 days ago

    Ragnar902​ 

     If you need any further assistance, please add a DxDiag to your next post. 

    A DxDiag is an overview of your PCs technical features and recent software errors.
    There is no personal info in it expect for the “Machine name” in the second row.
    (You might delete the “Machine name” and “Machine Id” line if you wish too.)

    How to create a DxDiag:

    1. Press the Windows key and "R" at the same time.
    2. Copy and past or type "DxDiag" in the new field. (Without the quotes) > ENTER
    3. Wait until the green bar is gone > Click on "Save all information"
    4. Save the file to your desktop.
    5. Here at EA Forum > Click Replay > Click the paper clip icon at the bottom of the replay Window.
    6. Navigate to the "DxDiag.txt" on your desktop > select the "DxDiag.txt" > click on "Open".
    7. Reply.
  • Ragnar902's avatar
    Ragnar902
    Seasoned Newcomer
    2 days ago

    Hi,

    Thanks for the answer. I did send my EA  ID in a Private Message to you.

    Have a good day!

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