You are running the game from Origin directly, no Steam involved?
I can't find your DxDiag?
I have a look at your Dump files and DxDiags again, and I need to think this through again after looking what I already suggested to you.
Will be back tomorrow.
So the problem I have is that when I try and launch the game the M logo application will appear in the taskbar, and nothing will happen for a couple minutes (I still see my desktop). If I click to tab to it, it'll come up as a black screen, and then crash to desktop again.
If I leave it running for a couple minutes, it will eventually pop up itself and actually (finally) run the intro cinematic for the launcher. And then when the cinematic ends, it'll crash.
However when I first installed the game, it worked. And then the day after, I had all this trouble, but eventually got back into the game again somehow. This was after a bunch of stuff like deleting nahamic (which keeps coming back) and verifying the game install files etc.
Today though, nothing works. So far I have -
- Deleted / stopped A-Volute and Nahamic (though they keep coming back).
- Turns on the unicode beta (though my username has no special characters)
- Installed newest nvidia drivers
- Tried the third party launcher (my cpu is new and has AVX support, but figured it was worth a try. Didn't work).
- Unplugged usb peripherals
- turned off antivirus
- added origin and mass to firewall
- turned off firewall entirely
- Verified game files
- deleted the entire origin cache
Probably some other stuff too. Nothing is working today.
So the problem I'm having is that when I launch the game the Mass Effect logo will appear in the taskbar, and nothing will happen for a few minutes (it just stays on my desktop). If I click on the taskbar tab to it, it'll come up as a black screen, and then crash to desktop again.
If I leave it running for a while (several minutes), it will eventually pop and actually (finally) run the intro cinematic for the launcher. And then when the cinematic ends, it'll crash back to desktop.
However when I first installed the game, it worked fine first time. And then the day after, I had all this trouble, but eventually got back into the game again somehow (after a LOT of trouble). This was after a bunch of stuff like deleting nahamic (which keeps coming back) and verifying the game install files etc.
Today though, nothing works. So far I have -
- Deleted / stopped A-Volute and Nahamic (though they keep coming back).
- Turns on the unicode beta (though my username has no special characters)
- Installed newest nvidia drivers
- Tried the third party launcher (my cpu is new and has AVX support, but figured it was worth a try. Didn't work).
- Unplugged usb peripherals
- turned off antivirus
- added origin and mass to firewall
- turned off firewall entirely
- Verified game files
- deleted the entire origin cache
Probably some other stuff too. But I just can't get it running.
There are many crashes of the "Radeonsoftware.exe", do other games work?
There are also crashes of the "EADesktop.exe" does it work for you?
Did you checked your EA regional setting?
What motherboard do you have? (Manufacturer and Type.)
Deinstall A-Volute.
There are only error reports of the "MassEffectLauncher.exe", but you say the Launcher works and the game is crashing?
There is a PAC2 error for the Launcher, do you have any compatibility setting in place for the "MassEffectLauncher.exe"?
If so disable them.
You logged in with your account on your brothers computer?
Did you checked if the regional settings of your EA Account are correct?
Anyone know if Mass Effect Legendary Edition is region locked?
I've uninstalled A-Volute and Nahamic several times, but it keeps coming back. I've currently got it disabled in device manager and the service disabled in the msconfig.
Origin Launcher loads up fine, but when I try and run the game (either through origin, or using the main desktop shortcut) it does as I described.
Last night I managed to get it working in the end, after disabling nahamic in msconfig, but today that's not working, so I suspect its unrelated it was just a coincidence.
The only compatibility setting I have is 'run as administrator', because that seemed to work the first night I had this problem. But doesn't work anymore. And I've turned that off, and it still doesn't work.
You need to check it at EA.com, follow this link.
Windows update is probably reinstalling it because MSI flagged it as a necessary driver component.
Thanks, I will look it up.
May I ask what exactly worked for you?
Yes, if the right region is set for your EA account.
The game is an international version, so it should still launch, but if the EA account is set to the wrong region, there may be problems.
@holger1405 Any progress in my case? Got a problem with another game after updating from Win 7 to Win 10, read that the problem may be caused after such an update, and started wondering if that could've caused problems with MELE as well. Will do a clean OS install this week anyway, but could my problem be related to something screwing up during the update?
If it is set correctly, leave it that way.
If there aren't any dump files of ME:
The overlays are still disabled? If not please disable them again, also shut down Discord for the time being.
To be clear, all 3 must be disabled at the same time.
If you did not already done it, try to repair the game.
(Origin > Game Library > right click MELE > Repair)
(Steam > right click at MELE > Properties > Local Files > Verify integrity of game cache.)
Then preform a clean boot and test the Game in clean boot mode.
Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
Make also sure that your GPU & CPU are not overclocked.
@holger1405
Did those thing already, but just now did them again for good measure:
1. Completely disabled overlays on both apps with Discord off, tested, didn't help
2. Verified files through Steam (did that 4-5 times already but just did it again), all files successfully verified
3. Checked for any modifications to settings I'd have forgotten about, GPU is in factory settings, my CPU has overclocking locked, OC Genie was off
4. Just did a clean boot with Microsoft Defender completely disabled, tested, game didn't change in behaviour in any way, games still crash after selection and send me back to the launcher
@holger1405 Attached is the DxDiag file you mentioned.
As a reminder, this issue is on my sister's PC; she does not have an AVX CPU. When using the custom launcher (launched via Steam or Origin) and clicking Mass Effect 1, we get the splash screen (the original ME1 logo) and a spinning circle, but the game never loads (even after two+ hours). On task manager, it says that Mass Effect Legendary Edition is not responding.
She is able to play many other games on her PC, including The Sims 4 (via Origin) and even Cyberpunk 2077 (which she plays at low settings).
The error code points to missing files inside Windows but could also be triggered by a hardware error.
This CPU however is really old, has only two cores and is clearly under the minimum system regiments for the game. Meaning this problem might not be solvable.
The UOTrace is fine.
Make sure Origin and Steam are completely closed.
Clear your temp files:
If you use EA Desktop. https://help.ea.com/de-de/help/faq/clear-cache-to-fix-problems-with-your-games/
Go to your ">Drive<:\Program Files (x86)\Origin Games\Mass Effect Legendary Edition\__Installer\vc\vc2015\redist" folder.
Run the "vc_redist.x64.exe" as administrator. (Right click on the exe > Run as administrator.)
Restart the computer.
Run the "vc_redist.x86.exe" as administrator. (Right click on the exe > Run as administrator.)
Restart the computer.
Test.
If you get an error message that another version of vc_redist is already installed:
Run the "vc_redist.x86.exe" as administrator. (Right click on the exe > Run as administrator.)
Restart the computer.
Run the "vc_redist.x64.exe" as administrator. (Right click on the exe > Run as administrator.)
Restart the computer.
Test.
Thanks!
@Pepedono
Very good. 🙂
Have fun gaming!
You might have a problem with the Origin (Steam, Discord) Overlay.
Try to disable them.
If there aren't any dump files of ME:
