[Read First!] How to seek help and get a quick solution.
This sticky has two functions.
- To make it easier for those of you who seek help to find it.
- To make helping less time consuming and more effective.
Let’s start!
This is the Mass Effect Franchise Discussion area of the EA Forum. (Original Triology, Andromeda and MELE.)
Every problem you have running the game goes in here.
That includes crashes, the game not starting at all, in game issues, bugs and technical questions.
If you have a problem with the EA app or a problem with your account, the right places to post are others:
Here is the EA app technical issues board, and here is the EA Community Discussion board for questions about account issues.
(Please note that account issues can often only be resolved by official EA support).
A lot of common errors with the game are already mentioned, and in this case, there is a good chance that the “Accepted solution” will help you too.
Meaning? Please use the search function before you post. 😉
If you found the problem you are having as well, but the “Accepted solution” does not help, or if you can’t find something that equals the error you see, please "Start a Discussion” for your problem.
- First step, the title.
This line should be as informative as possible!
(For example: [PC] – Mass Effect 1 crashes with a "general protection fault" message.)
Always include the system you play on in the title and add the Tag of your system ([PC], [PS3] [Xbox] and so forth.) - Second step, the problem description.
Be as precise and detailed as possible!
- What is the exact error message?
- What is happening exactly?
- When exactly does the problem occur?
- Where exactly does the problem occur?
If the problem is in game and/or hard to describe, or if the error message is complicated and hard to write down, include a screenshot or a video to your post.
If it is a Windows error you can print the screen with the “Print Screen” button (Print Scrn, Prnt Scrn, Prt Scrn, Prt Scn, Prt Scr, Prt Sc or Pr Sc) on your keyboard. (most of the time on the right-hand side of the “F12” key.)
A cursor will appear allowing you to take a screenshot of a specific area of your screen.
Just paste the screenshot you took into the open "Start a Discussion" page, or use the "Insert Media button" (Camera symbol.) in the "Tools" menu:You also could use the "Add an Attachment" button at the bottom of the "Start a Discussion" window.
If the error is in game the above method might not work.
You can use “NVIDIA App” if you use an NVIDIA GPU or "Radeon ReLives“ if you use a AMD GPU to create an in-game screenshot.
If you don’t want to use these kinds of tools, the lightweight software “FRAPS” (Freeware) is also capable of capturing in-game screenshots.
On the Consoles it is also possible to create a screenshot, refer to the manual of your console. - Third step, your system information.
If you are on a PC and you have a technical problem of any kind always attach a “DxDiag” to your post!
Here is a tutorial on how to create a DxDiag in Text file format.
If you use Windows 7, also go to your Reliability monitor:
Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new window > hit “ENTER” and look if it has entries for the game you have trouble with.
If so double click at the last entry for the game executable, copy the info to the clipboard and save it to a text file.
You can attach the "DxDiag" text file you created (and the “Reliability monitor” text file as well) to your post with the "Add an Attachment" button.
