Forum Discussion

celighty's avatar
celighty
Seasoned Newcomer
2 days ago

Stick Drift: Possible bug/switch

The navigation control has a random stick drift. It only happens when playing MySims. I tried to calibrate my controls but they were fine. Played 2 other games and it worked fine the moment I loaded Mysims the stick drift returns (in a downward direction)

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager

    Heya celighty ,

    Thank you again for flagging this issue to us. 

    I've got this with the team now who have reviewed your footage and are assessing what the best next steps are in this situation. 

    One thing of note, in this specific scenario you appear to be using a 3rd party controller which wasn't function tested for MySims. If at all possible we recommend that you try with an official Switch controller until we fully investigate the issue. 

    • celighty's avatar
      celighty
      Seasoned Newcomer

      Thanks again for the reply! I don’t have access to an official controller at this time but I did get a chance to play the game for at least 2-3 hours before the issue started using that same controller if that helps! EA_Cade  

      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager

        Gotcha! I'll add that to what I've already told the team in case it helps. 

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager

    Heya celighty ,

    Thanks for flagging this one, could you elaborate on if this is happening in MySims, MySims: Kingdom, or both?

    Also, if you could provide any video of this occurring it would greatly assist us in our investigation!

    • celighty's avatar
      celighty
      Seasoned Newcomer

      Hi! thanks for the response! It’s MySims and MySims: Kingdom so far. The sim just walks in a downward motion the whole time, and in the menu Navigation. I have video for both but it shows failed when attaching. When playing a different game I didn’t get the same issue. So it doesn’t seem to be a controller issue. (If there’s an email I can send the videos to I’ll be happy to send them there!)EA_Cade 

      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager

        Thanks for getting back to me!

        Could you try sending the video to me via DM? You should see a "Message" option on my profile here

        If that fails, you can always upload to a site like YouTube and share a link 🙂