Did EA lay off all the advisors? I can't start a chat no matter what options I try and I'm not getting email replies despite a promise for contact within 72 hours. My cases just get marked as solved with absolutely no input or dialogue. Guess you're going to have to hear about it because this is ridiculous and wholly unacceptableThis $100 game is unplayable. I have noticeable half-second delay online (ping doubled after the first update and even after all the promises of communication and transparency it's worse than ever), players stop when they receive the puck, they throw it away instead of performing a simple left-right skill-stick deke.A 3 second delay on my goalie pass which turns into a guaranteed tap-in for my opponent when it should have been a simple 5ft pass to a d-man within vision ready to collect, carry and clear.AI is impaired, I'm being poked from behind for a clean strip (never ever ever a penalty) but my pokes go sideways instead of straight to where I'm aiming like my player is having a stroke. Passing is atrocious again even when selected to 0-assist, turns right into a clean giveaway and my skaters part like the Red Sea to allow a breakawayEA's incompetency and refusal to prioritize fixing the many longstanding gameplay issues is actively ruining the enjoyment of hockey in general for thousands of dissatisfied customers

@EA_Aljo Why should I go to social media when EA is a billion dollar company with a website that already has a dedicated help section and service advisors (or at least used to)???Facebook and Twitter can't file a case and they're not obligated to provide your customer serviceApparently ping is still broken then because before it was "fixed" I was at 18ms. Afterwards usually 50ms and now Im at 22I've gone through troubleshooting hundreds of times. I've hardwired and disabled wifi, it's still the same intermittent problems people have been complaining about for years and that people far smarter with network connection than I have traced using hundreds of dollars of equipment they should never have had to buyPeople are saying there was a Central server that was activated and then removed, and that would make a ton of sense because now I'm playing against MTL people in about 85% of my games. We can only make these educated guesses because despite all the lip service about transparency and communication, you guys refuse to tell us things, you refuse to provide relevant details, and you refuse to cooperate with the player community to address our longstanding issues. I wish I could say it's the same story every year but it's not, it gets worse and worse and worse despite promises that it will improve.

@PESKYHANS I would give just about anything to consistently enjoy these games without these issues the way people like you describe. I'm very familiar with how real hockey works and I'd love to be able to play it on this game.The most maddening part is that these issues are intermittent and you can "feel" when it's happening but there's no rhyme or reason to why.I'm not even using WiFi, I hard wire and literally disable my routers WiFi at times to try and eliminate any extra network bogdown.It's crazy, it's like the buttons only register when and how they want to, I bought a new controller right at launch, it's always plugged in. Passing especially, in a game that relies on gaining time and space I'm trying to make quick decisions and its like theres a delay between hitting the button and the game getting the message and it results in a pass that goes somewhere else (often conveniently to an open opponent or way up ice for an icing), and that's if it registers at all, often it takes multiple presses to send it and that was awful last year with the powered pass system. And now I'm noticing times where a pass will send but my player switching won't actually engage. Or player switching on the defensive side, trying to defend a simple 2 on 2 zone entry in Champs last night and it switches me to a forward up ice and then the defender i wanted and was aiming for just shuffles out of the way for the opposition to perform an easy backhand-forehand-raise hand... I'm aware of the R3 thing but why would the game select someone far from the play where I wasn't my aiming. That player switch works 95% of the time exactly as I executed it but then stuff like that happens that just leaves you flabbergasted.I've gotten interference penalties with my controlled player despite literally having my thumb off the right stick, not touching it at all. The forum managers here always ask for video, so I need a thumb-cam angle as well??And I keep hearing how poke check is so overpowered, that's news to me because if I don't aim it it usually goes sideways or finds a way to hit the opponents feet instead of autodirected to the puck as claimed. I utilize the DSS and its very effective when it actually works but at times its a chore just to get it to cooperate too. I wish I had an explanation for why that would be, believe me I've asked here countless times and its just a waste of time

Only in online modes. (Champs, rivals)The wierd thing is, that one game its like this the wole game. Im double tapping every time to get a "quick" pass away.Then the next game, everthing is fast paced, shots and passes register right away. Next game again, its back to "normal"Only a few games really feel great

@dannythetemp There was nothing in the update that would affect pings. The ping meter was fixed so it was accurate. It was showing a lower ping by mistake. Outside of that, nothing would have affected connections. We can go through some connection troubleshooting if you like. Otherwise, I'd recommend trying our Twitter and/or Facebook support.

@dannythetemp Our Facebook and Twitter support work for EA and have access to our case system. We'll watch for others that have sudden drops in ping and get them reported if we start seeing more of them. We have a central server and it's still active. We are always listening to feedback from the community. Some of is acted on, but obviously, not everything makes it into the game.

Game is broken and so is support, what is going on?!

15 Replies

EA_Aljo
Community Manager
3 years ago
@dannythetemp

There was nothing in the update that would affect pings. The ping meter was fixed so it was accurate. It was showing a lower ping by mistake. Outside of that, nothing would have affected connections. We can go through some connection troubleshooting if you like. Otherwise, I'd recommend trying our Twitter and/or Facebook support.
DannytheTemp
New Veteran
3 years ago
@EA_Aljo Why should I go to social media when EA is a billion dollar company with a website that already has a dedicated help section and service advisors (or at least used to)???
Facebook and Twitter can't file a case and they're not obligated to provide your customer service

Apparently ping is still broken then because before it was "fixed" I was at 18ms. Afterwards usually 50ms and now Im at 22
I've gone through troubleshooting hundreds of times. I've hardwired and disabled wifi, it's still the same intermittent problems people have been complaining about for years and that people far smarter with network connection than I have traced using hundreds of dollars of equipment they should never have had to buy
People are saying there was a Central server that was activated and then removed, and that would make a ton of sense because now I'm playing against MTL people in about 85% of my games. We can only make these educated guesses because despite all the lip service about transparency and communication, you guys refuse to tell us things, you refuse to provide relevant details, and you refuse to cooperate with the player community to address our longstanding issues. I wish I could say it's the same story every year but it's not, it gets worse and worse and worse despite promises that it will improve.
EA_Aljo
Community Manager
3 years ago
@dannythetemp

Our Facebook and Twitter support work for EA and have access to our case system.

We'll watch for others that have sudden drops in ping and get them reported if we start seeing more of them.

We have a central server and it's still active.

We are always listening to feedback from the community. Some of is acted on, but obviously, not everything makes it into the game.
DannytheTemp
New Veteran
3 years ago
@EA_Aljo And is there any type or case number or paper trail for interactions with these social media support members? Any oversight?
How do you access them?
What are their handles?
How do you get their attention?
Who do you speak to if you can't get a reply?
Why isn't all of this listed clearly on the Help pages?

How exactly do you "watch for others that have sudden ping drops"?
Wouldn't it make sense to provide a centralized location for those experiencing such things to provide their information and generate a report?
DannytheTemp
New Veteran
3 years ago
@EA_Aljo wrote:
@dannythetemp
Our Facebook and Twitter support work for EA and have access to our case system.
We'll watch for others that have sudden drops in ping and get them reported if we start seeing more of them.
We have a central server and it's still active.
We are always listening to feedback from the community. Some of is acted on, but obviously, not everything makes it into the game.
Here are just a few gems that pop up just searching "EA NHL" on Twitter...

//////
@TJM_Graphics
It is EXTREMELY frustrating as a longtime supporter of EA NHL since NHL 12 to see literally one of, if not, the worst games in the series in the form of #NHL23. When people, including their own gamechangers, are saying it’s worse than NHL 15… you have cataclysmically failed.

@xxhouse82xx
@EASPORTSNHL
@TheClapperton
By far this is the worst NHL game period. I will never buy another "EA" Sports (Especially NHL) for the rest of existence because of this years game. Shame on the
@NHL
for allowing you to put this crap out. #since92 #neveragain.

@CFPlaysTV
During the first event of NHL 22, EA changed sets mid event to make them more expensive after community feedback. Now, we have the most expensive sets/event ever and I just can’t imagine them changing that.
Quote Tweet
@CFPlaysTV
Releasing the most pay to win event EVER during a time where the game barely works is honestly a slap in the face to all of the people who continue to support this franchise

@Ohhwait7
EA took what was an amazing game in NHL 13 and just [REDACTED] ruined it a little bit every year and now its a dumpster fire

@XAVlERNWANKPA
Lol ea is so awful man they should be jailed for releasing NHL 23
/////////

Now, wouldn't you agree that it would be more productive for everyone if I seek help from the official EA websites rather than combing through a sea of Twittery??
Hawkeye751
3 years ago
@dannythetemp what console are you on? I'm on xbox series s and having alot of issues.
PESKYHANS
3 years ago
@dannythetemp Sorry to hear about all the issues your experiencing. Certainly seems the game struggles on bad wifi systems. It’s practically unplayable at my apartment due to my connection (constantly lose ea connection) but at my buddies house, i can connect perfectly. Not sure if that says anything about the game itself.
Regarding several of the additional issues you described, i would respectfully have to disagree. I am a massive fan of the high accuracy passing update/ new defensive poke check updates. I feel it makes the game more realistic opposed to any gamer being able to easily score a quick cross ice pass-goal when given the situation. The game now punishes poor accuracy of passing alot more (especially in the offensive zone/ at high speed), as well as punishes poor defensive poke checks if you arent angled the D-man’s positioning/ skate speed in the correct direction. Overall i think they made some great improvements to making online play more competitive and realistic to actual hockey. It sounds to me like you miss the easy quick-pass goal system that existed in previous NHL’s. I can completely respect and understand that, but If im being blatantly honest about it, there was never any skill necessary for those types of goals.my intuition tells me that EA is trying to force gamers to play more realistic based/ skill move based hockey. Sorry if im completely misunderstanding your issues with the game, this is just my take on the matter.
DannytheTemp
New Veteran
3 years ago
@PESKYHANS I would give just about anything to consistently enjoy these games without these issues the way people like you describe. I'm very familiar with how real hockey works and I'd love to be able to play it on this game.
The most maddening part is that these issues are intermittent and you can "feel" when it's happening but there's no rhyme or reason to why.

I'm not even using WiFi, I hard wire and literally disable my routers WiFi at times to try and eliminate any extra network bogdown.
It's crazy, it's like the buttons only register when and how they want to, I bought a new controller right at launch, it's always plugged in. Passing especially, in a game that relies on gaining time and space I'm trying to make quick decisions and its like theres a delay between hitting the button and the game getting the message and it results in a pass that goes somewhere else (often conveniently to an open opponent or way up ice for an icing), and that's if it registers at all, often it takes multiple presses to send it and that was awful last year with the powered pass system. And now I'm noticing times where a pass will send but my player switching won't actually engage. Or player switching on the defensive side, trying to defend a simple 2 on 2 zone entry in Champs last night and it switches me to a forward up ice and then the defender i wanted and was aiming for just shuffles out of the way for the opposition to perform an easy backhand-forehand-raise hand... I'm aware of the R3 thing but why would the game select someone far from the play where I wasn't my aiming. That player switch works 95% of the time exactly as I executed it but then stuff like that happens that just leaves you flabbergasted.
I've gotten interference penalties with my controlled player despite literally having my thumb off the right stick, not touching it at all. The forum managers here always ask for video, so I need a thumb-cam angle as well??
And I keep hearing how poke check is so overpowered, that's news to me because if I don't aim it it usually goes sideways or finds a way to hit the opponents feet instead of autodirected to the puck as claimed. I utilize the DSS and its very effective when it actually works but at times its a chore just to get it to cooperate too. I wish I had an explanation for why that would be, believe me I've asked here countless times and its just a waste of time
SUZYSAUCED
3 years ago
@dannythetemp You aren’t alone , everything you described happens to me every game. I give up
ViborgdlDK
Seasoned Newcomer
3 years ago
I really do feel your pain.
I have just come back from a weeks vacation. After coming back I have really noticed how bad the input lag is.
Im am experiencing the same issues.
The need to press pass 2 or 3 times before it registers and actually passes the puck. At some point in time, it was possible to make a quick touch and go pass. Thats impossible now.
When skating back in the offensive zone and trying to paas across to the defender, The input lag is so bad it passes the puck back in the defensive zone, because the game still has not registered the lateral thumbstick movement.

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Game is broken and so is support, what is going on?!

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