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Blaizer35's avatar
Blaizer35
Rising Novice
5 months ago

Constant dashboarding and console crashing in NHL 25. Xbox Series X

Since launch I have dealt with consistent crashing while in game. Mostly during CHEL games but has happened in online versus as well as Be a pro. The screen goes black and I am sent to the xbox dashboard. Sometimes the console even shuts off. This is the only game that causes this issue. I can play other games for hours on end with no problem. This issue also seems to be happening more frequently as now I can hardly even finish a game without dashboarding. I have un-installed and re installed the game multiple times. I have factory reset my console. Nothing seems to work. I just want a fix for this as I love hockey and just want to play the game. EA PLEASE UPDATE YOUR GAME. I have searched the forums and see hundreds of people with the same issue

crashing
freezing
multiplayer
progress issue
xbox

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  • Blaizer35's avatar
    Blaizer35
    Rising Novice
    5 months ago

    Aljo, my old buddy. We have had some interactions on here about this same issue. I'm not going to buy a new console just to play one game. I called xbox support about this issue and they said it can't be an xbox issue as this is the only game that crashes. Microsoft told me to contact EA so here I am again. Back where we started. I just want to play the game I paid for man. It's progressively gotten worse. I can hardly even get through a game. I played 5 EASHL games today and 4 crashed mid match. This is insane. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hello. We've had some other reports of this. Unfortunately, we haven't been able to reproduce it ourselves. Without that, we can fix it. So far, one person fixed this by getting an external fan. Another got a new console. These are obviously extreme resolutions. So far though, it's looking like an overheating issue. We just haven't found what is causing that.

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