Constantly losing connection to servers
Wired connection with 700+ ms… no internet outages (tested with Verizon). Losing connection in Rivals/Champs/moments/squad battles and constantly taking losses. Never had this issue until NHL 25. ...
Forum Discussion
5 days, no response
EA_Aljo
Community Manager
Community ManagerHello. I was away for the last week and just returned today. Apologies for the late response.
We're not aware of any issues currently. Have you tried the troubleshooting steps here?
Normally, disconnects are a sign of packet loss. Have you spoke with your ISP to see if they are seeing any issues?
I spoke to my ISP and they deep a deep diagnosis and I’ve had no interruptions in service. I have been in the help chat 3 times now and they have acknowledged that this is a known issue and it is being worked on but yet you say this is not a known issue. I’ve done every trouble shooting idea your company has provided. It’s my connection to the server and not anything to do with my internet.
- EA_Aljo
This is not a known issue so I don't know why they are telling you this. The best I can do is go through connection troubleshooting. What console are you playing on? Also, what is the NAT setting you're seeing when checking the network settings on your console?
i'm having the same issue. No lag constant same ping then game just drops me with the lost connection to ea with no changes in ping.
I cannot use any ea games. It says that another email address with "disabled" in the email address is used. Please help reactivate.
